Communication and ICT Case Study Essay

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Communication and ICT Case Study Tesco and ICT

ICT is vital to Tesco. Every aspect of their operation is controlled or monitored by ICT - stock, distribution, payroll, communication methods, and so on. ICT is essential to the running of a modern store. It is used for planning, monitoring, auditing and communicating between store operations.

For example, when an item has its barcode read at the checkout, the system not only logs the price onto the till, but also logs the financial transaction between Tesco and the customer and the fact that the tock has been reduced by one item. On the distribution side, instructions from the mainframe computer are sent directly to forklift truck
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Tesco uses letters, reports, fax, phone, e-mail, and memos to communicate with people.

Internal and External Communication

Internal communication is communication that takes place within an organisation, while external communication takes place between the organisation and the outside world. Both communications have been transformed by rapid developments in ICT. Tesco have a linked internal communication system - an internal network, links with customers - a system for e-commerce and links with other businesses - e-business. Together theses links create the networked economy, which vastly increases the potential of business to connect with employees, customers, other businesses, shareholders.

Internal use of ICT in Tesco

Tesco use Electronic Mail a lot to communicate with its functional departments and the members of The Board. Meetings between directors and managers of each functional department are held frequently to discuss the businesses objectives and functional targets. Teleconferencing allows people in different physical locations to exchange ideas and information interactively using either the telephone or e-mail. This means that Tesco can carry out meetings

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