Century Medical Case Study Summary

Technology is an invaluable tool for modern companies, providing a means of enhancing the core process, regardless of market sector, goal, or strategy. The effects of technology improve business and management for a variety of organizations, ranging from the smallest lemonade stands to the largest international conglomerates, assisting in the analyzation and application of raw data, allowing companies to make the adjustments needed for market optimization. However, with any fundamental change, there exist conservatives hesitant to adopt the new standards. While an aversion to uncertainty prevents unneeded risks, in the case of Century Medical, a change in executives would result in the shunning of obvious technical success in exchange for a comparatively ineffective traditional process.

Century Medical is a medical technologies firm based out of Connecticut, with a company focus on the integration of technology into medical products and services. The company was not created with this strategy, instead, Chief Information Officer Sam Nolan had spent four years working with upper management to push for the company’s adoption of technology, to great success. Nolan developed an automated program that allowed purchasing managers to …show more content…
Sandra Ivey’s plans focused on implementing technology into numerous processes and products, in order to increase efficiency, however, Carr believes in a traditional service based system, complete with constant human interaction. This outlook is not necessarily wrong, but its application is misguided; Century Medical is not a service based company, rather, the company’s products are produced in a mechanized environment, with goals of efficiency and cost reduction. The removal of technological tools from this system leads the company away from these goals, and creates a convoluted