Essay about Zappos

1974 Words Jun 3rd, 2014 8 Pages
Organizational Structure
Employee Benefits
The Zappos Family offers a preferred provider organization (PPO) medical plan, large provider network, and no money out-of-pocket for certain medical expenses! Some highlights of the plan are listed below: • No deductible for in-network utilization. • All eligible primary, routine, and preventative care covered at 100 percent.
Delta Dental PPO
Our dental plan covers 2 free exams per year and 3 free cleanings. You will have a $2000 plan maximum per year to cover basic and major services. We also provide an adult orthodontia benefit.
Superior Vision
We offer two types of vision plans: a base plan and a buy-up plan. The base vision plan provides you with
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• Wellness fairs. • Massage chair. • Cab vouchers. • Nap room. • Nutritional evaluations.
Work/Life Balance • Employee Assistance Program (6 face-to-face counseling sessions for you and members of your immediate household). • Work/Life EAP - concierge services for employees. • Flexible spending account for medical and dependent care - use pre-tax money to pay for health (up to $2,500) or dependent care expenses (up to $5,000 per calendar year). • MetLaw - prepaid legal plan for only $7.62 per pay period to have an attorney on retainer! Get help with documents, draft a will/trust, and much more!
Other Benefits • 40% employee discount on the website. • 401k match. • Paid volunteer time off. • Monthly team outings to "build a positive team and family spirit"! • Vacation. • Sick time. • Pet insurance. • Car pool program. • Nursing room. • Bereavement leave. • Several discounts with local businesses.

Zappos Family Culture & Organizational Structure “We believe that customer service shouldn’t be just a department; it should be the entire company.” These words spoken by Zappos CEO Tony Hseih, speak to the beliefs that the organization has around customer service being a company-wide focus. Within the Zappos family culture, they take particular care to foster an environment that is

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