ZAPPOS serves the company individuals at the top of the pyramid with the upmost respect and luxury. Employees will receive 100% coverage on dental and medical as well as receiving free food lunches and snacks and also provided with a personal life coach. They all go through the same training and complete a call center training class and are provided with everything essentially needed to succeed. There are three essential managerial skills that include technical, human, and conceptual that each have an important roles I throughout the organization. Technical skills are those skills needed to accomplish a specific task. These are the techniques, practices, tools and processes needed by front-line employees. Managers are expected to have higher technical skills than employees so if they need help they have someone who can directly help them. These skills can vary across organizational levels although these technical skills can include engineering, computers, engineering, accounting, and
ZAPPOS serves the company individuals at the top of the pyramid with the upmost respect and luxury. Employees will receive 100% coverage on dental and medical as well as receiving free food lunches and snacks and also provided with a personal life coach. They all go through the same training and complete a call center training class and are provided with everything essentially needed to succeed. There are three essential managerial skills that include technical, human, and conceptual that each have an important roles I throughout the organization. Technical skills are those skills needed to accomplish a specific task. These are the techniques, practices, tools and processes needed by front-line employees. Managers are expected to have higher technical skills than employees so if they need help they have someone who can directly help them. These skills can vary across organizational levels although these technical skills can include engineering, computers, engineering, accounting, and