Zappos Case Study

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Register to read the introduction… The modern management styles employed by Hsieh at Zappos, while unique, are effective in the proper environment. Zappos employees are noted to be incredibly enthusiastic about the Zappos brand, the company’s core values, and its workplace. Both Zappos unique culture and its management practice of encouraging work-life integration do seem to place emphasis on the need for particular personality traits in company employees. Individuals who are comfortable with a non-traditional workplace environment might thrive in Zappos unique environment. Individuals who prefer to maintain boundaries between their work and home lives and also prefer more traditional environment, as it relates to professionalism, may encounter conflict at …show more content…
Hsieh attended Harvard University and, upon his graduation in 1995, took a position with Oracle but voluntarily left the company after only 5 months as a result of his dislike for the company’s corporate culture. After departing Oracle, Hsieh founded startup Internet advertising exchange company, LinkExchange, which he sold to Microsoft after four years for $265 million. Hsieh cites the quick growth of the LinkExchange company and the resulting negative impact it had on the company’s culture as the driving motivation – more so than the profit to be made - for the …show more content…
How are the leadership styles of the two CEOs alike? In what ways do they differ? For whom would you rather work? Is one better than the other in its situation?

For Hsieh and the Zappos leadership team, much of the success of the company relies on building “work life integration” as opposed to work life separation. Hsieh requests that Zappos managers allocate 10 to 20 percent of their workweeks to spending time with their staff outside the office. Though employees initially questioned whether the concept was really a productive use of time, post-implementation surveys found that managers reported their teams as anywhere between 20 to 100 percent more productive and efficient as the result of improved communications and higher levels of trust between

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