York Wallcovering Report

I work for York Wallcoverings, America’s oldest wallcovering manufacturing company. The company has been manufacturing wallcoverings since 1895, and sells to over ten thousand customers in over eighty countries. In addition to wallcoverings, York also sells peel and stick items such as ROOMMATES, tiles, and murals. As you can imagine the size of the salesforce for a company this large and diverse is quite substantial. In order to handle all of the credit nightmares that coincide with international and domestic sales, there are quite a few credit managers that manage the accounts for their assigned sales managers, and that’s where I come into the picture, and really where the story/report begins. I have only been employed by York Wallcoverings …show more content…
Through the use of the internet Jim can come up with a list of thousands of interior designers in Florida. York is the largest and most influential wallcoverings manufacturer in the United States, so that plays into Jim’s favor because there really isn’t that much competition. Jim goes through the listings of interior designers for a specific area, calls, introduces himself, and then makes an appointment with the owner and the store manager. Anyone can just sell wallpaper, but that only produces revenue if and when a customer’s customer wants to order product. If you are selling the bulk of your products to interior designers, you need a steadier stream of revenue monthly. York Wallcoverings has wallpaper book plans, basically selling sample books to customers that they can use with their potential customers. There are many different book plans based on the amount of business our customers do each year. It is Jim’s responsibility to meet with the customer, discuss their business, sales and revenue, and then determine which book plan would meet the requirements of their business. If the book plan is too large, the customer ends up with too many books, and a very expensive monthly charge. When this happens it becomes a credit nightmare. Credit managers call the customer about unpaid book plans, and have to listen to all of the customer’s complaints about how the books are too expensive, and they are not generating the revenue they require to pay for all of the books. In a situation like this, I would call or email Jim about specific customer’s complaints, and he would then call the customer and discuss their book plan over the telephone or schedule a visit and meet with them in person; and renegotiate their book plan if