1. Outline the management control system at Xerox. What are the key elements that make the system work?
The management control system at Xerox is pretty flexible since the business units have long plans strategy and the customer operation divisions also supporting the control system. One of the major parts of the key elements is the Leadership through Quality (LTQ), which is consist of both operational and financial targets. Employee involvement is the main factor, which linked the management growth, accuracy and effectiveness of the control system, and flexible with the magnitude of change which makes the system itself quite sustainable.
Another key element is the employee. Employees have to meet certain quality standards and leadership …show more content…
Leadership through Quality was implemented to overcome significant decrease of revenue from 96 percent to 45 percent in year 1970 because Japanese’s companies managed to gain competitive advantage in the copier market and also sell their copier product in much cheaper price compared to Xerox’s copier product.
Leadership through Quality success is relying on the involvement of all of the department employees in Xerox to speak honestly and openly if there is problem in their department also actively giving suggestion on how to improve their department of the company as a whole. This system is also focusing their production and selling based on the customer needs.
While also adding competitive benchmarking in the Leadership through Quality strategy which require Xerox to maintain their overall performance (products, services and operations) to match or even become the best among their competitors. This process require the whole employees to observe the operational activities the company carefully and continuously update their daily activities if there are problems or to match the competitors’ quality in term of product, service, and …show more content…
By having good organizational culture and individual personalities, Xerox can increase their quality of the work. Employees and managers will be more open to criticism and will be more open to communicate.
Culture is behavior control, which can provide adequate environment and stability within Xerox’s company. There are social norms that managements should develop in order to form individual personalities, creating a sense of belongings for the employee and lastly share the values of the company. Having an organizational culture also helps companies to increase the effectivity of work by giving clear goals for the employees and clear segregation of work and division based on work
The management control system at Xerox is pretty flexible since the business units have long plans strategy and the customer operation divisions also supporting the control system. One of the major parts of the key elements is the Leadership through Quality (LTQ), which is consist of both operational and financial targets. Employee involvement is the main factor, which linked the management growth, accuracy and effectiveness of the control system, and flexible with the magnitude of change which makes the system itself quite sustainable.
Another key element is the employee. Employees have to meet certain quality standards and leadership …show more content…
Leadership through Quality was implemented to overcome significant decrease of revenue from 96 percent to 45 percent in year 1970 because Japanese’s companies managed to gain competitive advantage in the copier market and also sell their copier product in much cheaper price compared to Xerox’s copier product.
Leadership through Quality success is relying on the involvement of all of the department employees in Xerox to speak honestly and openly if there is problem in their department also actively giving suggestion on how to improve their department of the company as a whole. This system is also focusing their production and selling based on the customer needs.
While also adding competitive benchmarking in the Leadership through Quality strategy which require Xerox to maintain their overall performance (products, services and operations) to match or even become the best among their competitors. This process require the whole employees to observe the operational activities the company carefully and continuously update their daily activities if there are problems or to match the competitors’ quality in term of product, service, and …show more content…
By having good organizational culture and individual personalities, Xerox can increase their quality of the work. Employees and managers will be more open to criticism and will be more open to communicate.
Culture is behavior control, which can provide adequate environment and stability within Xerox’s company. There are social norms that managements should develop in order to form individual personalities, creating a sense of belongings for the employee and lastly share the values of the company. Having an organizational culture also helps companies to increase the effectivity of work by giving clear goals for the employees and clear segregation of work and division based on work