Marissa and Amber both work at Aurora St. Luke’s Medical Center in Milwaukee, Wisconsin. They both work in the medical field, however Marissa is a Certified Nursing Assistant (C.N.A.) who is currently working full time and Amber is a Registered Nurse (R.N.) who is currently working part-time and attending school to get her Master’s Degree to become a Nurse Practitioner. Written communication is imperative in their workplace. Although they were both unaware of how often they actually use written communication, we were able to uncover many different ways they use it on a daily basis through an interview.
Marissa, C.N.A. at Aurora St. Luke’s Medical Center:
Throughout Marissa’s day, she uses more informal than formal forms of written communication. …show more content…
It is an online portal that doctors and nurses can access in order to stay updated with their patient’s progress. This is the most important form of written communication that Marissa uses in her day. It is almost the most difficult writing that she does on the job because she has to update it every single time she talks to her patient. If Marissa doesn 't update the portal while she 's talking to the patient, then it is really easy to forget important details. Forgetting details can lead to having to redo tests or assessments, or completely losing data about urine output, fluid intake, or blood drains that can be really important if something depends on that data in the future. She also adds the patient’s vitals, temp, pulse rate, and respirations which the doctor will review. If this is not updated correctly, the doctor could miss a major change in the patient’s health that could negatively impact the patient’s progress. Also, this portal is really important because if you forget to add details to the chart such as noting that a certain technique didn’t work on the patient or something agitated the patient, then the nurse will not be aware of this and it could cause conflict between the nurse and the patient. This portal is also used a way for her manager to review Marissa and ensure that she is doing everything that is expected of her. It can be very rewarding because her managers relay this information to the state which in turn gives Marissa reviews of how well she is doing and tells her that she is doing a great
Marissa, C.N.A. at Aurora St. Luke’s Medical Center:
Throughout Marissa’s day, she uses more informal than formal forms of written communication. …show more content…
It is an online portal that doctors and nurses can access in order to stay updated with their patient’s progress. This is the most important form of written communication that Marissa uses in her day. It is almost the most difficult writing that she does on the job because she has to update it every single time she talks to her patient. If Marissa doesn 't update the portal while she 's talking to the patient, then it is really easy to forget important details. Forgetting details can lead to having to redo tests or assessments, or completely losing data about urine output, fluid intake, or blood drains that can be really important if something depends on that data in the future. She also adds the patient’s vitals, temp, pulse rate, and respirations which the doctor will review. If this is not updated correctly, the doctor could miss a major change in the patient’s health that could negatively impact the patient’s progress. Also, this portal is really important because if you forget to add details to the chart such as noting that a certain technique didn’t work on the patient or something agitated the patient, then the nurse will not be aware of this and it could cause conflict between the nurse and the patient. This portal is also used a way for her manager to review Marissa and ensure that she is doing everything that is expected of her. It can be very rewarding because her managers relay this information to the state which in turn gives Marissa reviews of how well she is doing and tells her that she is doing a great