Listening's Role In Interpersonal Communication

Listening: The ability to listen effectively is a core skill in a range of interpersonal situation. One of its role are oral communication and presentations. Non-verbal communication is also another activities that involve non-verbal behavior which has the ability to detect and portray message, it is also seen as central interpersonal skills, (Harrigan, Rosenthal and Scherer, 2005). For example, we have facial expression. According to Ekman, 1992, argued that information from individual emotional state can be transmitted via their facial expression which can be used to regulation, such as the synchronization of conversations. (Hayes, 2002).

Gaze is also another way of communication such as emotion information, for example, long stares are …show more content…
For example, employees have to know what they are doing well and be complemented for, this make then improve in their commitment and performance. An effective feedback are reminding yourself of why you are giving this feedback, so give it not in a harsh, critical or offensive manner. Be timely, such as given feedback for a single one-hour job that has been done well, than given feedback of a one year failed jobs. Also make it Regular, a feedback require constant attention, perhaps, every week, every day depending on the situations. Prepare your comment and be specific for example, you don 't want to read a script, so stay on track and stick to the issue and tell the person exactly what they need to improve on and stick to what you know first and don 't give feedback based on other people 's views. Avoid words like "never, all and always" because the person will get defensive. Also criticize in private not in public scrutiny, give the "I" statement so that you don 't label the person. Limit your focus talk about positive things too, provide specific suggestion and then follow up. …show more content…
There is no discussion of coaching that will be completed without mentioning of Timothy Gallwey and his insight into "Inner game". Gallway suggest that the biggest obstacles to success and achieving potential were internal not external, whereby, coaching can help people to improve their game by distracting them from their inner dialogue and, in particular, the critical voice that said "not like that", concentrate on your hand!, angle it differently". This is your inner voice speaking. We have 4 competence cycle of learning, such as, Unconscious incompetence, Conscious incompetence, Conscious competence and unconscious competence. In this 4 difference coaching cycle the coaches need to identify the stage at which an individual is to use the right sort of language to help them move to the next stage.