Strengths
I believe that I was good at reading Mrs. D’s non-verbal communication. Whether she was showing she was happy, frustrated or upset, I feel that I was able to read it well. I also feel that I did a nice job actively listening. Active listening is done by giving all of your attention to the individual you are conversing with and acknowledging that you care about what they have to say (Black, 2014).
Areas of Further Improvement