Workplace Deviance, Organizational Citizenship Behavior, and Business Unit Performance: the Bad Apples Do Spoil the Whole Barrel
J. Organiz. Behav. 25, 67–80 (2004)
Published online in Wiley InterScience (www.interscience.wiley.com). DOI: 10.1002/job.243
Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel
PATRICK D. DUNLOP1* AND KIBEOM LEE2
School of Psychology, University of Western Australia, Crawley, Western Australia, Australia
Department of Psychology, University of Calgary, Calgary, Alberta, Canada
The inﬂuences of organizational citizenship behavior (OCB) and workplace deviant behavior
(WDB) on business unit performance were investigated using data from branches of a fast food organization. Data included measures …show more content…
Organizational citizenship behavior and business unit performance
Organ (1988, 1997) deﬁned OCB as being voluntary and discretionary behavior of individual organizational members that, in the aggregate, is expected to promote overall organizational efﬁcacy.
Examples of OCB include defending the organization when other employees criticize it and assisting co-workers with their duties. Borman and Motowidlo (1993) suggested that OCB (or ‘contextual performance’) of workers would serve to improve overall organizational performance. They argued that this would occur because OCBs, while not directly supportive of the technical core of the organization, are supportive of the social environment in which the technical core exists. Furthermore, unlike task behaviors, OCBs are not job-speciﬁc; that is, similar ‘sets’ of OCBs can be exhibited in many work settings, and thus these behaviors should serve to improve organizational performance in almost any work setting.
Given this theoretical link between OCB and organizational effectiveness, a considerable amount of research on OCB has been centered on identifying the