In the words of Bono, “real leadership is when everyone else feels in charge” (Fortune). Being a leader does not mean one must have the title of a leader but nonetheless positively influences them. Leaders take action when others fail to and with these actions they perform the duties necessary for success.
There is a fine line between being a leader and being a dictator. Jenna, an assistant manager at Bank of America, embodies a true leader. She combines her intellect and pragmatic disposition to excel within her position and go above and beyond in her daily work. Working within a banking center can be demanding, making a leader a necessary component for it to run efficiently. Dealing with customers, ensuring paperwork and the center …show more content…
Within this organization one would assume that the primary leader would be the manager, however, it’s the assistant manger who redirects them daily or compensates for what the manager is lacking. Jenna is able to seamlessly run a banking center alone and under a manager, creating an illusion that the manager is in charge while she is the one implementing necessary action. Being able to maintain efficiency and a relationship with her superiors and employees is the balance a leader must possess to ensure the job gets done.
Leader traits consist of the following traits: drive, honesty/integrity, desire to lead, emotional stability, self-confidence, cognitive ability, and knowledge of the business (Williams). Although all these traits apply to Jenna, her cognitive ability is the most pronounced. Her knowledge combined with her problem solving skills, decision making, and emotion self-regulation allow her to be the ideal leader within the banking world. She is able to …show more content…
There are two types of communication involved when working within a large corporation. One-on-one communication occurs face-to-face with an individual while organization-wide communication involves communicating with a large number of people within an organization. One-on-one communication is used within the banking center while organization-wide communication is used when communicating within the area (ex. meetings, conference calls, and corporate-wide emails). Jenna primarily uses one-on-one communication by using verbal and written communication, participating in active and empathetic listening, and providing feedback. Since a banking center involves mostly verbal communication, she uses this communication medium when coaching, praising, or conversing with employees and when engaging with customers. Listening is also a key aspect of her leadership. She uses active listening to participate in most types of conversations, allowing her responses to reflect her attentiveness. Generally, empathetic listening is used when dealing with a concerned employee or customer. When using empathetic listening, she uses her ability for emotion self-regulation to better understand the speaker’s perspective. Furthermore, she provides feedback for her employees so they are more aware of their performance. She provides developmental feedback regularly and performance appraisal feedback during reviews.
There is a fine line between being a leader and being a dictator. Jenna, an assistant manager at Bank of America, embodies a true leader. She combines her intellect and pragmatic disposition to excel within her position and go above and beyond in her daily work. Working within a banking center can be demanding, making a leader a necessary component for it to run efficiently. Dealing with customers, ensuring paperwork and the center …show more content…
Within this organization one would assume that the primary leader would be the manager, however, it’s the assistant manger who redirects them daily or compensates for what the manager is lacking. Jenna is able to seamlessly run a banking center alone and under a manager, creating an illusion that the manager is in charge while she is the one implementing necessary action. Being able to maintain efficiency and a relationship with her superiors and employees is the balance a leader must possess to ensure the job gets done.
Leader traits consist of the following traits: drive, honesty/integrity, desire to lead, emotional stability, self-confidence, cognitive ability, and knowledge of the business (Williams). Although all these traits apply to Jenna, her cognitive ability is the most pronounced. Her knowledge combined with her problem solving skills, decision making, and emotion self-regulation allow her to be the ideal leader within the banking world. She is able to …show more content…
There are two types of communication involved when working within a large corporation. One-on-one communication occurs face-to-face with an individual while organization-wide communication involves communicating with a large number of people within an organization. One-on-one communication is used within the banking center while organization-wide communication is used when communicating within the area (ex. meetings, conference calls, and corporate-wide emails). Jenna primarily uses one-on-one communication by using verbal and written communication, participating in active and empathetic listening, and providing feedback. Since a banking center involves mostly verbal communication, she uses this communication medium when coaching, praising, or conversing with employees and when engaging with customers. Listening is also a key aspect of her leadership. She uses active listening to participate in most types of conversations, allowing her responses to reflect her attentiveness. Generally, empathetic listening is used when dealing with a concerned employee or customer. When using empathetic listening, she uses her ability for emotion self-regulation to better understand the speaker’s perspective. Furthermore, she provides feedback for her employees so they are more aware of their performance. She provides developmental feedback regularly and performance appraisal feedback during reviews.