Essay on Working With The Ed Team

842 Words Nov 2nd, 2016 4 Pages
Working with the ED Team to develop a patient centered volunteer program using a new an innovative program that will enhance the member experience and resulting in hire MPS scores. This program has been in the testing phase and improvements have been implemented such as relocating volunteer phone to the volunteer office. They were being taken by the ED staff when located in the ED office. RN 's on the team are taking an active role in developing an improved training form and process. Recruitment process we are partnering with CSUS and Sierra College in addition the ED RN 's will interview and accept the new volunteers. Having RN 's interview volunteers is a new idea for me but I am excited and feel very positive that it will lead to better outcomes for all.

One example, I have been working collaboratively with the patient care staff on 2 North to develop a new volunteer service, Comforts of Home, I had to get buy-in from RN 's, PCT 's, and leadership. In addition, approval from the Union required collaboration ensuring the new volunteer service did not take union work but enhanced the patient experience. We had meetings with these groups. RN 's and PCT 's participated in training the new volunteers on the appropriate role and procedures. The union did raise some concern but after offering all documents such as the service description and training documents their concerns were no longer an issue.

I strive to achieve excellent communication with my coworkers and…

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