REVIEW OF LITERATURE
K. Tamizharasi and Dr. Uma Rani (2014)1, in their article titled “Work stress and job performance evaluation of BPO employees” have analyzed the stress factors in BPO sector. Data were collected through a questionnaire addressing on the issues, such as salary, Job task, work environment, colleagues, late night shift and workload. The findings revealed that a majority of 195 employees agreed that late night shift is the main source of their stress. It also identified that women get more stressed out than men. The study concluded that increased stress problem will result in pressure, strain, anxiety, tension, trauma to the employees and ultimately the productivity of the employee’s decreases.
SonalPathakand Dr. Anil Sarin2, …show more content…
R. Shilpa,Mr. A. Asif Ali, Mr. N. Sathyanarayana and Ms. Roopa Rani3, in their research paper titled “A study on impact of work life stress on job with special reference to BPO employees in Bangalore” have studied that the youngsters employees are facing a lot of problems as they are working on continuous night shifts, which affects their biological balance. It also reveals that excessive workloads, unreachable targets and pressurizing customers are creating stress among the employees. This ultimately results in physical, psychological and behavioural deviations which affects the employee’s personal and professional life along with the organizational growth. The study recommended that the BPO companies must take proper initiative to reduce the stress level among the employees by adapting some of the technique like time management, muscle relaxation, meditation, Bio-feedback, cognitive restructuring, employee assistance and wellness …show more content…
Yusoffand Faisal Khan24in their research paper titled “Stress and Burnout in the higher Education sector in Pakistan: A Systematic Review of Literature” have explored stress and burnout in higher education sector of Pakistan. The systematic review of literature consists of 26 papers from 1991 to 2012. The researcher has studied 47 Journal articles of last thirty years, along with Books, Reports, Thesis and Governmental documents. The study reveals that stressors includes homework interface, administration role, relationship with others, role ambiguity, performance pressure and workload. It also pointed out the relationship between different stressors and their outcomes like turnover and decreased organizational commitment. The study envisages for future researchers to analyze the decreasing trend in teacher performance and their vulnerability to job stress.
Poonam Rani, LaxmeeBhandariand Sarika Garg25 in their article titled “Reduce Job stress of your work force increase your profit - survive and sustain in the competitive world”have made an attempt to study the hidden, direct and indirect cost that arises due to stress. Stress is becoming increasingly recognized as a phenomenon that has a negative effect on a growing number of people in the work place (Hole, Spark, Cooper 2001). The study concluded that job stress costs Indian business hundreds billions of rupees a year in employee burnout, lower production, turnover, higher absenteeism and increased healthcare
K. Tamizharasi and Dr. Uma Rani (2014)1, in their article titled “Work stress and job performance evaluation of BPO employees” have analyzed the stress factors in BPO sector. Data were collected through a questionnaire addressing on the issues, such as salary, Job task, work environment, colleagues, late night shift and workload. The findings revealed that a majority of 195 employees agreed that late night shift is the main source of their stress. It also identified that women get more stressed out than men. The study concluded that increased stress problem will result in pressure, strain, anxiety, tension, trauma to the employees and ultimately the productivity of the employee’s decreases.
SonalPathakand Dr. Anil Sarin2, …show more content…
R. Shilpa,Mr. A. Asif Ali, Mr. N. Sathyanarayana and Ms. Roopa Rani3, in their research paper titled “A study on impact of work life stress on job with special reference to BPO employees in Bangalore” have studied that the youngsters employees are facing a lot of problems as they are working on continuous night shifts, which affects their biological balance. It also reveals that excessive workloads, unreachable targets and pressurizing customers are creating stress among the employees. This ultimately results in physical, psychological and behavioural deviations which affects the employee’s personal and professional life along with the organizational growth. The study recommended that the BPO companies must take proper initiative to reduce the stress level among the employees by adapting some of the technique like time management, muscle relaxation, meditation, Bio-feedback, cognitive restructuring, employee assistance and wellness …show more content…
Yusoffand Faisal Khan24in their research paper titled “Stress and Burnout in the higher Education sector in Pakistan: A Systematic Review of Literature” have explored stress and burnout in higher education sector of Pakistan. The systematic review of literature consists of 26 papers from 1991 to 2012. The researcher has studied 47 Journal articles of last thirty years, along with Books, Reports, Thesis and Governmental documents. The study reveals that stressors includes homework interface, administration role, relationship with others, role ambiguity, performance pressure and workload. It also pointed out the relationship between different stressors and their outcomes like turnover and decreased organizational commitment. The study envisages for future researchers to analyze the decreasing trend in teacher performance and their vulnerability to job stress.
Poonam Rani, LaxmeeBhandariand Sarika Garg25 in their article titled “Reduce Job stress of your work force increase your profit - survive and sustain in the competitive world”have made an attempt to study the hidden, direct and indirect cost that arises due to stress. Stress is becoming increasingly recognized as a phenomenon that has a negative effect on a growing number of people in the work place (Hole, Spark, Cooper 2001). The study concluded that job stress costs Indian business hundreds billions of rupees a year in employee burnout, lower production, turnover, higher absenteeism and increased healthcare