Worcester Art Museum Case Study

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Project Overview
Our project aims at identifying an organization, understanding its current business processes and help it with innovative, reasonable and effective solutions. We further concentrated on identifying the activities where information systems can be applied and can lead to innovation.
To understand practical issues deeper, we searched for an organization which could benefit from innovative IT solutions. We chose an organization which we can visit, connect and communicate with easily, to get more information on their issues. To attain our goal, we decided to work with the library of Worcester Art Museum (WAM). After visiting this organization several times, we analyzed the situations of the library. We had a detailed conversation with the librarian, and finally decided to work on 2 major issues which the library faces.
We know how public libraries serve as a valuable community resource – a learning place for people from all walk of live. Thus, taking advantage of technology world, our plan included resolving the library issues with technological innovations. Although we had planned to use the technology considering the adoptive nature of the library staff. Especially, in this
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Although to keep track of patrons, the library uses an age old Tally Marking technique to keep track of patrons. However, this technique has its own share of problems, as it is very time-consuming and requires a dedicated person to carry out this mundane task. It is even more problematic in the cases such as WAM Library, where they are short of staff and one person is responsible for multiple duties. Therefore, the chance of manual error is fairly high in such case. To reduce the manual effort and work more efficiently, it gets very important for libraries to embrace technology. Moving from tally-marking to implementing Visitor Counting System is a step towards that

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