Verizon Wireless is a cellphone service provider that deals with all of the United States. They have a very large customer base that has loyal customers, such as myself, and deal with customers on a daily basis. In fact Verizon has the lowest churn rate which refers to the amount of cancellations each year. In 2014 only 1.28% of Verizon 's customers canceled their service with them. They have stores scattered all over the country and also deal with customers over the phone as well as online. Verizon is the leading cellphone service provider in 35 states and tied for first in ten other states. Also when it comes to the most subscribers for personal, wholesale and commercial, Verizon is first as well. This company has all around made a name for
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It is based off of having a customer relationship with every customer they have. They want doing business with them to be easy by listening, anticipating and responding to the customers needs. This makes the costumer feel valued, appreciated and happy to be loyal. The average customer of Verizon usually buys a phone straight from the Verizon store and pays a monthly bill. Every customer basically knows that their bill is going to be consistently the same every month. This is what Verizon customers have come to expect of this company as well as excellent customer service. Verizon doesn 't only deal with customers on a personal scale they also deal with customers on a commercial scale. They can find a phone and a service for anyone that suits the customers needs. The employees at Verizon are very empowered. Every employee has a wide understanding of the products they sell and services they provide. They very rarely have to get a higher up to help them with a problem because they are so well trained. For example, the issue I had with Verizon with the insurance not covering my phone, the employee I dealt with for Verizon was very knowledgeable and handled everything perfect by themselves. I couldn 't have asked for anyone better. When it comes to customer involvement Verizon always likes for the customer to pick out their own phone and plan. Verizon is very big on co-production because it build customer relationships. Although Verizon doesn 't negotiate with their prices they offer a wide selection of services for anyone 's
It is based off of having a customer relationship with every customer they have. They want doing business with them to be easy by listening, anticipating and responding to the customers needs. This makes the costumer feel valued, appreciated and happy to be loyal. The average customer of Verizon usually buys a phone straight from the Verizon store and pays a monthly bill. Every customer basically knows that their bill is going to be consistently the same every month. This is what Verizon customers have come to expect of this company as well as excellent customer service. Verizon doesn 't only deal with customers on a personal scale they also deal with customers on a commercial scale. They can find a phone and a service for anyone that suits the customers needs. The employees at Verizon are very empowered. Every employee has a wide understanding of the products they sell and services they provide. They very rarely have to get a higher up to help them with a problem because they are so well trained. For example, the issue I had with Verizon with the insurance not covering my phone, the employee I dealt with for Verizon was very knowledgeable and handled everything perfect by themselves. I couldn 't have asked for anyone better. When it comes to customer involvement Verizon always likes for the customer to pick out their own phone and plan. Verizon is very big on co-production because it build customer relationships. Although Verizon doesn 't negotiate with their prices they offer a wide selection of services for anyone 's