Essay on Wilmot-Hocker Conflict Assessment Guide: Summary Notes

4927 Words Apr 23rd, 2012 20 Pages
Chapter 6-Emotions in Conflict
Emotions are states of feeling. Emotions set actions “into motion”. They change and transform. Feelings are facts, not right or wrong, they just exist. Individuals experience emotions in conflict. Self protective emotions are associated with the right hemispheres of the brain while pro-social are left brain ruled; conflict resolution depends on overcoming raw emotion and developing left-brain functions. Relationships are defined by the kinds of emotions expressed. One emotion regulates other emotions. People develop emotion-behavior patterns early in life and build on them.
– Verbal communication
– Nonverbal communication
– Physiological response
– Thinking
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Macro-Level Mapping
• Systems Theory – for conflict

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