Walmart Organizational Behavior

Improved Essays
The organization is a well-known company. It has been brought to my attention about an internal problem at a few Walmart’s stores. I will be visiting the key super center as well as some of the hometown stores. My colleagues and I will be conducting interviews to find out more about the problem. My role will be to help solve this situation. Does motivation effect the productivity in the workplace? Why are the associates so discontent with their current management? This particular Walmart Super Center used to be a great store to work for and even to shop at. Now associates seem as if they are over worked for little pay. Customers would call the Home Office to praise how great of a store they had. Now the customers call them to complain how bad …show more content…
We will find out what their motivation was and use it in their everyday task. The associates who have been there the longest will be able to provide the information that I am looking for. Maybe management is not listening to the associates. The new associates will give us the input in how they are being trained. This problem is related to TCOs, “Given an ineffective individual or team in an organization, evaluate how motivation affects organizational behavior and the achievement of organizational goals.” (Vallera, 2015)

Problem Statement
What do associates dislike about work? Associates are not pleased with the work environment anymore. The atmosphere has drastically changed and not for the best. Ten years ago, every associate was always happy to come to work. Since, associates spent more time working with other associates. They did not see themselves as co-worker, but rather as family. Customers in the local community were so proud of their hometown Super Center. Even customers were able to point out what other stores were doing wrong. I will not use the manager’s real name. Instead, I will call him Roger. After Roger left the store for a higher position with Wal-Mart, everyone knew they would have to adapt with
…show more content…
Merits were taken away associates disliked their jobs even more. The merits were goals associates wanted to achieve. Time and a half became another issue. It was overtime pay. Most associates who have been longer with Wal-Mart were grandfather in, but the new associates were not so lucky. Associates were able to receive a raise every ninety days upon their job performance. The maximum was .50 cent, but it would go a long way in a small town. That is why the associates dislike their work place more each day. They do not see a bright future as they once did. What can we change? Anything could change as long as the company is willing to make such changes. I do not see this happening any time soon. Wal-Mart is doing their best to keep most part-time or temporary associates to eliminate most of their fulltime associates. What has changed at work? The happy work atmosphere has changed. Associates no longer enjoy their jobs. They feel as, if they are working a production line. It is not what they are used to doing. The productivity level has gone down. We do not see their bright smiles on their faces anymore. Associates feel as, if they are there just to help make money for the assistant manager and

Related Documents

  • Improved Essays

    Wal-Mart has been recognized as one of the most unethical companies of this generation, the company has been getting away with multiple unethical and illegal acts for many years now. In 2010, Walmart was considered the world’s largest employer (Sethi, 2013). Some of the few unethical and illegal acts they have been accused of is, fraud, acts of bribery, corruption and mistreatment of employees with their powerful market status. Wal-mart has also been recognized one of the worst companies to work for as they have been accused on multiple occasions of underpaying their overtime workers, withholding alleged health benefits, mistreatment of employees and so on, because of which, the company has been sued on many occasions by its employees. As it’s…

    • 260 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    In order to resolve a problem, one has to confirm the solution that it is a permanent solution for a problem and it will prevent the problem from recurring again. As in the article "Engstrom Auto Mirror Plant: Motivating in Good Times and Bad", there were some major problems that this organization was facing such as employees losing trust in management, employees feeling like they were not being treated equally, and poor communication between employees and their management. These are solutions for these problems that Engstrom Auto Mirror Plants, empowering employees to successes in their job. In addition to that participation of employee’s decision-making process to be motivated. Moreover, from a conversational communication between management…

    • 144 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Nt1330 Unit 1 Answers

    • 3457 Words
    • 14 Pages

    When I worked there, I had several friends who were cashiers with me; we would have little, informal competitions to see who could get the fastest scan-time. Not only do they not take pride in getting customers out in a timely manner, it seems that very few of them are friendly. They barely acknowledge their customers. 4. Some factors about the culture of the Wal-Mart corporation that detract from effectiveness are that, instead of being a family-owned business, like it was when it was started, it is now run by a board of directors who seem to be only interested in making money.…

    • 3457 Words
    • 14 Pages
    Improved Essays
  • Decent Essays

    Financials of Food Lion Training Magdiel Barrera-Estrada Central Piedmont Community College Food Lion is a very well-known chain grocery store that has been around since 1957, its reputation is currently not as upright as it was when it first opened and it possibly will never go back to being as successful as it was in the past. There are several reasons as to why Food Lion is not as popular as it once was, but one of the main reasons is the employees. The workers hired to attend to the customers are not trained in an efficient manner. The training provided is very basic compared to other grocery stores’ like Publix and Whole Foods that take their time to make sure the employees are not only great people but that know the products…

    • 892 Words
    • 4 Pages
    Decent Essays
  • Improved Essays

    Engstrom Case Summary

    • 999 Words
    • 4 Pages

    The problem for the company is they began to put to focus to much on extrinsic factors, such as the bonus plan being the reward system to motivate their employees, however they failed to think about employee’s perception. Understanding what makes employees happy and what they are is important to motivational strategies. The company’s suggestions started to dropped, which should have been an indication that employees are not feeling important anymore. Keeping employees happy and satisfied is vital for any company, as this can create regression or progression within the company. Engstrom needs to find the root cause of the problems that are critical to their survival.…

    • 999 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Yesterday marked the six-month anniversary of the day I was hired for my fifty-cent-more than minimum wage post at a big-box pet store. I started off as a cashier and made my way over into Pet Care in record time, especially for someone who had close to no experience with the animals I would be caring for. I knew a bit about the small mammals; hamsters, gerbils, guinea pigs, rats, mice, and chinchillas, and I tried to make that a bigger selling point than it actually is. There isn't nearly as much to know about them as there is, say, eyelash crested geckos. Or running a fucking fish tank.…

    • 1600 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    Harry Denton Case Summary

    • 1083 Words
    • 5 Pages

    Delarks’s new CEO, Harry Denton, has transformed the near bankrupt chain of department stores into a trendy and profitable business full of buying customers. However, in order to arrive at its current success, Denton forced the company through some major changes. Due to a lack of discernment as a new and inexperienced CEO, the longstanding clothing retailer is now facing tremendously low employee morale and the threat of abandonment by key leaders and management personnel. Despite the financial and market gains, the company is experiencing low morale as a result of corporate restructuring and layoffs. Most of Delarks employees have a negative perception of the company due to psychological contract breach.…

    • 1083 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Case Analysis: Walmart’s Next Move Online Channels vs. Brick-and-Mortar Smart phones and computers are widely ubiquitous and user friendly. The convenience and appeal is now motivating consumers to shop online more frequently. According to Kotler, and Keller “apparel and accessories, consumer electronics, and computer hardware are the three fastest-growing categories” (p. 498). All of these items are found in Walmart brick-and-mortar stores. The decision to adapt towards e-commerce became clear when the world’s largest retailer experienced a decline in growth.…

    • 1026 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Why Is Walmart Successful

    • 1025 Words
    • 5 Pages

    Walton had a business with his brother and it was very successful, however he wanted to find a way to benefit rural communities and make goods more accessible for everyone. As a result he ventured off to accomplish his view, and in this sense he solved the problem and created a new organization. Also, because his business skyrocketed so quickly, many smaller businesses suffered greatly and had to close because of Wal-Mart’s new success. As a result unemployment in those regions went up; however Walton faced this problem head on. He came up with the solution to hire those who got fired to appease the township.…

    • 1025 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    It is because even though many employees were motivated to work by their manager, the new employees did not get any motivation from previous…

    • 842 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Key to Wal-Mart’s organizational culture is the understanding that its associates and the people Wal-Mart serves are its greatest assets, without which the organization could not succeed (Three Basic Beliefs, 2007). Organizational culture at Wal-Mart encompasses several key concepts, including sustainability, associate values and benefits, community giving, foundational and matching grants, scholarships, volunteerism, and personal development. Its effects are observed throughout the organization, from high level executives taking time to listen and respond to concerns of front-line associates choosing to exercise the open door policy, to employee meetings soliciting ideas and feedback from associates, regardless of tenure or location held, taking place in each of its stores. Customers experience its effects in the cheerful greeting received when entering or exiting a store and in Wal-Mart’s liberal merchandise return policies, while members of surrounding communities benefit from its community outreach…

    • 2310 Words
    • 10 Pages
    Great Essays
  • Great Essays

    Walmart is a corporation that is known not only in the United States but worldwide. The decision point covers the company’s ethics and how it handled a situation that occurred in their Mexico location. This paper will use the ethical decision-making model to identify the facts, ethical issues and the stakeholders. It will also cover the available alternatives, how decisions affect the stakeholders and offer guidance. Determine the facts…

    • 1060 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    My first job was, of course, in retail. I assumed it would be a great job, considering I love people. However, after working in retail for a year I have a better insight of how people can be. I didn’t think much of people who worked in customer service. It only took a few customers, treating me, as well as my coworkers like scum for me to change my view.…

    • 859 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Walmart human resource management has many issues that require attention and fix in order to maintain a healthy business. The firm has many gaps, which can be found at some part of its Human Resource management, such as organizational structure, recruitment, selection, retention, training, performance management, compensation, and career development. Wal-Mart must be aware of these gaps because they can cost the company greatly if they do not get the right treatment. However, the company must emphasize on Human Resource Management role in fixing issues and creating value for both employees and business.…

    • 817 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Wendy Peterson Case Analysis Problem Statement: Peterson’s management style and personality type did not grow and adapt over time in her new management position. Hypothesis 1: It may be that Wendy’s personality prevented her from completely delegating and trusting in others to complete their tasks. Wendy Peterson was had the conceptor brainstyle. With the conceptor brainstyle she drives her team and helps them come up with original ideas to help assist them with their sales progress. She also suffered from the paradox of excellence, being the youngest AccountBack vice president, she had an extra weight on her shoulder to succeed.…

    • 1797 Words
    • 8 Pages
    Great Essays