1. Pg. 268 – Test Your Knowledge: #6
When using the indirect approach to announce a negative decision, the purpose for presenting your reasons before explaining the decision is to soften and ease the bad news so to help the readers accept your decision.
2. Pg. 269 – Message 9.A: Providing Negative News About Company Operations
I. Planning:
Analyze the Situation: The Company, Black and Decker needs to cut travel expenses by fifty percent which is the general purpose. While, the specific purpose is for the audience to accept and understand why the company will use the suggested budget plan. Although in this message it did not state why the company is cutting back cost so in the revise message it should be included.
Gather Information: The …show more content…
Write:
Adapt to Your Audience: Being mindful of audience feelings by using the “you attitude” approach. Using bias free language, be polite and positive when emphasizing the important reasons to cut back on traveling expenses. That it involves the entire team and not only the Travel and Meeting Services Department.
Compose the Message: When writing the message use a professional tone and plain language so to keep the bad news brief, clear and supportive. An appropriate tone for this message is a formal tone so the readers will know the significance of reducing traveling expense by fifty percent and comply with it. Also, keep focus on solution and alternatives for the bad news using effective sentences and coherent paragraphs. Furthermore, your credibility is developed by being honest and neutral when writing the alternatives for the bad news. In addition, you need to develop your company’s image which is the suggested budget plan and present it to the traveling executives. The bad news need to be presented with diplomatic words and in a clear and concise manner that your reader will be able to receive the bad news in a positive …show more content…
Revise Message:
Date: Wed, 28 May 2010
From: M. Juhasz, Travel & Meeting Services
To: [mailing list]
Subject: Amendments to Travel Plans
Importance: High
Dear Traveling Executives,
The new proposed budget plan is being applied to our travel techniques. We are seeking a more effective and economical way of meeting so we can use the funds to support our company well. It includes using videoconference equipment and web conferencing instead of traveling to meetings, staying at reasonable price hotels, organizing flights based on time, and flying from a suitable airport. Black and Decker is being economical in all departments and desire to achieve a customary system.
In fulfilment of this new budget plan, please avoid hotel surcharges for phone calls and internet access during your hotel stay and be considerate when returning all rental cars by sending it back with at least half tank full.
Thank you in advance, for taking immediate action on these new travel changes. We value your work and efforts greatly!
Sincerely,
M. Juhasz
Travel & Meeting Services
3. Pg. 273 – Email Skills:
When using the indirect approach to announce a negative decision, the purpose for presenting your reasons before explaining the decision is to soften and ease the bad news so to help the readers accept your decision.
2. Pg. 269 – Message 9.A: Providing Negative News About Company Operations
I. Planning:
Analyze the Situation: The Company, Black and Decker needs to cut travel expenses by fifty percent which is the general purpose. While, the specific purpose is for the audience to accept and understand why the company will use the suggested budget plan. Although in this message it did not state why the company is cutting back cost so in the revise message it should be included.
Gather Information: The …show more content…
Write:
Adapt to Your Audience: Being mindful of audience feelings by using the “you attitude” approach. Using bias free language, be polite and positive when emphasizing the important reasons to cut back on traveling expenses. That it involves the entire team and not only the Travel and Meeting Services Department.
Compose the Message: When writing the message use a professional tone and plain language so to keep the bad news brief, clear and supportive. An appropriate tone for this message is a formal tone so the readers will know the significance of reducing traveling expense by fifty percent and comply with it. Also, keep focus on solution and alternatives for the bad news using effective sentences and coherent paragraphs. Furthermore, your credibility is developed by being honest and neutral when writing the alternatives for the bad news. In addition, you need to develop your company’s image which is the suggested budget plan and present it to the traveling executives. The bad news need to be presented with diplomatic words and in a clear and concise manner that your reader will be able to receive the bad news in a positive …show more content…
Revise Message:
Date: Wed, 28 May 2010
From: M. Juhasz, Travel & Meeting Services
To: [mailing list]
Subject: Amendments to Travel Plans
Importance: High
Dear Traveling Executives,
The new proposed budget plan is being applied to our travel techniques. We are seeking a more effective and economical way of meeting so we can use the funds to support our company well. It includes using videoconference equipment and web conferencing instead of traveling to meetings, staying at reasonable price hotels, organizing flights based on time, and flying from a suitable airport. Black and Decker is being economical in all departments and desire to achieve a customary system.
In fulfilment of this new budget plan, please avoid hotel surcharges for phone calls and internet access during your hotel stay and be considerate when returning all rental cars by sending it back with at least half tank full.
Thank you in advance, for taking immediate action on these new travel changes. We value your work and efforts greatly!
Sincerely,
M. Juhasz
Travel & Meeting Services
3. Pg. 273 – Email Skills: