4. What role does socialization play at Southwest?
Socialization is a process of three stages that people get adapted to their environment including: pre-arrival, encounter, and metamorphosis (Robbins and Judge, 2015). Southwest seems to follow these stages and it shows. In the pre-arrival stage, it's about what you bring to the table such as values, personality, and attitude. Southwest can train someone to obtain the correct skills, but if the employee has a bad attitude; there isn’t much that can be changed with that. Southwest has passed over 100,000 applicants a year due to negative personalities and attitudes. In the encounter stage, you enter the point of either your expectations being what you thought or experiencing completely new
Socialization is a process of three stages that people get adapted to their environment including: pre-arrival, encounter, and metamorphosis (Robbins and Judge, 2015). Southwest seems to follow these stages and it shows. In the pre-arrival stage, it's about what you bring to the table such as values, personality, and attitude. Southwest can train someone to obtain the correct skills, but if the employee has a bad attitude; there isn’t much that can be changed with that. Southwest has passed over 100,000 applicants a year due to negative personalities and attitudes. In the encounter stage, you enter the point of either your expectations being what you thought or experiencing completely new