What Makes The Best Response? Essay

1196 Words Mar 14th, 2016 null Page
After you have carefully listened to the client, we must find the best response that actually validates the client’s position. Only then can we hope for chosen compliance. This often times does not happen the first time we try it. We may have to start the process over several times to achieve success. In addition we need to listen without comment or passing judgment. Remember there is no time limit for a successful de-escalation. When verbally de-escalating an emotionally charged person allow for personal space. By using a good interview stance, which is off to the side of the client slightly at a 45 degree angle, allows for good personal space. It also allows us to remain in a good defensive stance in case the client acts out physically. In addition it provides escape routes for the client so they do not feel trapped by your body positioning. When dealing with a much smaller client you may choose to take a seated position in the situation is not threatening. This can reduce the height difference and put the client at ease witch can allow for better de-escalation. Barriers in communication are things that keep the message the client is stating from being heard by the staff. We have talked about poor listening skills and this could be a barrier to communication for sure. Making any pre-judgments about the client would also be considered a barrier to a successful de-escalation attempt. Our job is to verbally de-escalate the client so we can obtain chosen…

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