The main challenge for the manager is to consolidate diverse claim offices that have different identities in which these different identities are a result of the different dynamics associated with each claims office. The smallest claim office is the Chappaqua claim office, which has only approximately 75 employees. In reference to job descriptions and functions of employees and managers, each office has the same job descriptions and functions but each office has very different dynamics that will shape the organizational culture within their respective offices. The Chappaqua claim is a small office that is furthest north in Westchester while the Fordham claim office is also a small office furthest South. In contrast, the two larger offices,
