What Is Organizational Behavior? Essay

1470 Words Jul 20th, 2013 6 Pages
Organizational Behavior - a systematic study of a person’s behavior.

Several issues of interest to organizational behavior researchers: Motivation, Emotions, Personality and Communication.

(Self Assessment Library? IV.G.1)

Interpersonal Skills:

A. Importance of Interpersonal Skills in the Workplace.
Previously, Business School focused on technical aspects of management, inc: econ, accounting, finance, etc. Human Behavior and People skills was barely covered. Last 30 years though, business teachers have realized the role of understanding human behavior in determining a manager’s effectiveness and thusly required courses on people skills are now included in MBA programs.

Why? Developing a manager’s interpersonal
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3. MANAGEMENT SKILLS A. Technical Skills - ability to apply specific knowledge and expertise, can be developed “on the job.” B. Human Skills - ability to work with, understand and motivate other people. Most people are poor listeners and are weak at managing conflicts. Human skills are vital because Managers get things done through other people. C. Conceptual Skills - mental ability to analyze and diagnose complex situations. This includes decision making, evaluating alternative solutions, organizing a plan of action and the ability to execute it. This ability is also vital.

4. Effective VS Successful Managerial Activities
Do Managers who MOVE UP the quickest do the SAME activities as those who do the BEST job?

Traditional Management - decision making, planning and controlling = 32% of time

Communication - exchanging routine info and processing paperwork = 29% of time

Human Resource Management - motivating, disciplining, managing conflict, staffing and training = 20% of time

Networking - socializing, politics and interacting with outsiders = 19% of time

BUT... the time and effort of INDIVIDUAL managers in each activity varies greatly.

SUCCESSFUL managers:
Networking: 48% of the time
Communication: 28% of the time
Traditional Management: 13% of the time
HR Management: 11%

EFFECTIVE managers:
Communication: 44% of the time
HR Management: 26%

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