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What Are Kiwana Nicholas's Duties As A CSA Agent

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On 5/26/17 Kiwana Nicholas failed to complete her duties as a CSA agent and became insubordinate. She was unable to check in because she was locked out her RES account, as a result of her being locked out, I logged in for her to check in under my ID. Instead of her checking in, she became confrontational about my tone towards her. I then explained to her my tone remains the same. After a couple minutes of going back and forth, I explained to her I wasn’t going to argue with her and she could clock

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