Essay about Westover Question

1007 Words Oct 25th, 2013 5 Pages
Internet Case Study for Chapter 6: Managing Quality

Westover Electrical, Inc.

Westover Electrical, Inc., is a medium-size Houston manufacturer of wire windings used in making electric motors. Joe Wilson, VP operations, has experienced an increasing problem with rejected product found during the manufacturing operation. “I’m not sure where to begin,” admitted Joe at the weekly meeting with his boss. “Rejects in the Winding Department have been killing us the past two months. Nobody in operations has any idea why. I have just brought in a consultant, Roger Gagnon, to take a look at the situation and make recommendations about how we can find out what is going on. I don’t expect Roger to make technical recommendations—just see if he can
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1. Prepare an outline for Roger Gagnon’s report.

2. What

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