It was seen in the case where Smith took a decision regarding breaking up of various IT group for the betterment of WestJet but she received deep skepticism where she received blunt comments such as “this isn’t going to work”, “I can’t get my mind around what you are trying to do, please keep consider the way it is” and this was the time where the issue of the lost sense of identity and the diminished opportunity to regularly commune with people of similar technical interest was coming up. To deal with this issue Smith needs to communicate this change management system properly at all levels throughout the organization since smith had credibility among the CEO’s and VP’s because of her past experience. It was very important that Smith should
