Infoglut During Organizational Change
Organizational change is often seen as necessary for any growing organization. Wells Fargo Bank has gone through numerous public scandals and crises over the last year, most notably the sales practices lawsuit in 2016. Since that revelation, several other controversial news headlines have popped up as well, including executive dismissals, class action lawsuits, and settlements. Over the past year, the company has tried to repair the reputation damage and reassure its stakeholders (not limited to shareholders) that it was committed to change.
Wells Fargo’s Infoglut Problem
The company’s commitment to change and transparency has led to a problem of infoglut experienced by employees. With so many key executives leaving the company, organizational hierarchy restructures, team member surveys, cultural changes, and the need for transparency, information overload has begun taking its toll. Organizational change is not an inherently bad thing, and in this case, is clearly needed. However, the effect of the …show more content…
There may be times where employees feel they would like to know more about a topic. In cases of knowledge seeking, a centralized source of information can be a useful tool. One possible solution for the infoglut issue is to rely on portals such as the publicly available Wells Fargo Commitment website, (Wells Fargo, 2017)where individuals who are interested in progress reports can check in regularly. This would allow employees immediate access to the information on their own time, rather than feeling required to attend frequent meetings and read numerous e-mails. Furthermore, Farhoomand (2002) notes that “rather than needing less information, we actually may need lots more, specifically information about information, or metadata.” By providing a centralized place where users can access information, the quantity of communications can be
Organizational change is often seen as necessary for any growing organization. Wells Fargo Bank has gone through numerous public scandals and crises over the last year, most notably the sales practices lawsuit in 2016. Since that revelation, several other controversial news headlines have popped up as well, including executive dismissals, class action lawsuits, and settlements. Over the past year, the company has tried to repair the reputation damage and reassure its stakeholders (not limited to shareholders) that it was committed to change.
Wells Fargo’s Infoglut Problem
The company’s commitment to change and transparency has led to a problem of infoglut experienced by employees. With so many key executives leaving the company, organizational hierarchy restructures, team member surveys, cultural changes, and the need for transparency, information overload has begun taking its toll. Organizational change is not an inherently bad thing, and in this case, is clearly needed. However, the effect of the …show more content…
There may be times where employees feel they would like to know more about a topic. In cases of knowledge seeking, a centralized source of information can be a useful tool. One possible solution for the infoglut issue is to rely on portals such as the publicly available Wells Fargo Commitment website, (Wells Fargo, 2017)where individuals who are interested in progress reports can check in regularly. This would allow employees immediate access to the information on their own time, rather than feeling required to attend frequent meetings and read numerous e-mails. Furthermore, Farhoomand (2002) notes that “rather than needing less information, we actually may need lots more, specifically information about information, or metadata.” By providing a centralized place where users can access information, the quantity of communications can be