At Wells Fargo Home Lending, the Instructional Design Consultants (IDC) are responsible for creating, updating, evaluating and documenting all training for specified lines of business. These lines of business are considered high risk, due to the associated governmental regulations; therefore the training curriculum goes through a yearly “maintenance cycle” and must be updated to ensure highest degree of accuracy. The updates to the training must be completed within an agreed timeframe to avoid internal audit findings and possible Officer of the Comptroller of the Currency (OCC) sanctions.
It has been indicated by senior management that nearly 20% of maintenance cycles are not being completed within the documented timeframe. This is problematic due to a recent influx of project work demand, commitment to adhere to internal audit requirements, and increased scrutiny due to governmental regulations. Common issues attributing to the percentage of design projects not being completed within the documented timeframe include production inefficiencies, lack of management awareness, and issues with capacity planning.
To better synchronize the flow of work with the demand rate, a takt time analysis has been conducted .Takt time is defined as the available work time divided by the required volume during …show more content…
To calculate the total takt time, one must first consider the number of total working hours per shift. Next, the non-value added time must be deducted from the total working hours to balance the workload of the individual. Finally, the remaining available value added work time is divided by the required volume during that time period. The results from the takt time analysis reveal that for an IDC to complete a maintenance cycle within the agreed upon timeframe, they must complete one edit every 5.14
It has been indicated by senior management that nearly 20% of maintenance cycles are not being completed within the documented timeframe. This is problematic due to a recent influx of project work demand, commitment to adhere to internal audit requirements, and increased scrutiny due to governmental regulations. Common issues attributing to the percentage of design projects not being completed within the documented timeframe include production inefficiencies, lack of management awareness, and issues with capacity planning.
To better synchronize the flow of work with the demand rate, a takt time analysis has been conducted .Takt time is defined as the available work time divided by the required volume during …show more content…
To calculate the total takt time, one must first consider the number of total working hours per shift. Next, the non-value added time must be deducted from the total working hours to balance the workload of the individual. Finally, the remaining available value added work time is divided by the required volume during that time period. The results from the takt time analysis reveal that for an IDC to complete a maintenance cycle within the agreed upon timeframe, they must complete one edit every 5.14