Vodafone Case

Improved Essays
1.0 Introduction
The history of Vodafone, which is the main case company in this report traces back in 1985 when its first branch was established in Newbury, England (Vodafone, 2010a). Today, Vodafone boast of being the top provider of mobile telecommunication in the world and is positioned 7th in the FTSE 100 companies with a market capitalisation of 62, 169 million dollars as shown in Appendix 1 (Bandyopadhyay and Zadeh, 2014), p 213. This report endeavours to carry out a strategic analysis of Vodafone with an aim of giving recommendations on the best strategic options that the company should choose so as to maintain its leadership in the industry. To carry out the strategic analysis of the external environment as well as external environment affecting the company, PESTLE and SWOT models are used. On the other hand, growth strategies of Vodafone are carried out using Ansoff’s model, detailed of which are as explored below.
2.0 External and Internal Environmental Analysis (SWOT)
Vodafone’s operation is affected by both external (forces beyond the control of the
…show more content…
As discussed earlier, Vodafone is a very strong brand and is known as the most reputable firm and is respected for being the best in the mobile telecommunication industry. As noted by Pointon (2005, p 51), such brand image is very significant as far as increasing a company’s sales is concerned . According to this author, Vodafone has established a strong bond with its customers by constantly putting them into consideration while crafting new products or rolling new services. Another strength of Vodafone lies in the way it manages customer relation in a standardised way. The company according to Pointon (2005, p 52) has developed a group-wide standard in managing its relationship with the customers. This allows the company to be aware of its customer preferences and base so as to enable it offers its new products and services to them

Related Documents

  • Improved Essays

    Verizon Case

    • 433 Words
    • 2 Pages

    Thank you for allowing Verizon Wireless the opportunity to respond to the complaint forwarded on behalf of Mr. Bulkhead. Specifically, Mr. Burkhead explains he was sold a plan that qualified for a veteran’s discount. Mr. Burkhead states he proved he was a veteran and was to receive the discount thereafter. Discounts by Verizon Wireless offers discounts on wireless products and services.…

    • 433 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    Telstra Corporation Limited is Australia’s largest telecommunications and Media Corporation which builds and operates telecommunications systems and promotes voice, cell phone, and internet accessibility. It is a reseller of Apple iPhones in Australia because of the agreement between the Apple and Telstra It plays a very crucial role in the marketing of Apple iPhone 6. The company has helped to make the iPhone 6 easily available and affordable throughout Australia. The relationship between Telstra and apple is quite cordial.…

    • 197 Words
    • 1 Pages
    Decent Essays
  • Superior Essays

    Telstra

    • 1367 Words
    • 6 Pages

    2 Introduction The following case study will focus on Telstra, Australia’s largest telecommunications company. Utilising the eight environmental areas as defined by Morris as the means of conducting and focusing the analysis. These eight area consist of technological, economic, competitive, labour, resource, customer, global, legal and regulatory concerns. Using this information, a review of the current life cycle stage of Telstra will be discussed to further provide context for a related discussion on potential innovation practices that could be introduced into the business.…

    • 1367 Words
    • 6 Pages
    Superior Essays
  • Superior Essays

    Lever Case Study Solution

    • 1344 Words
    • 6 Pages

    The company needs to conduct some market research and identify the preferences of the target market before they develop the marketing plan. This should provide the customer with a highlight of the product to gain more customers. (Perreault, Cannon, & McCarthy, 2014 pg 640) The customer preferences may vary according to their culture. It is important to understand the different preferences of consumers.…

    • 1344 Words
    • 6 Pages
    Superior Essays
  • Superior Essays

    I will analyze Verizon using Porter’s Five Forces Model. Verizon faces a strong threat of existing competition. This force deals with the effects of competing firms which influence Verizon as an organization. There are many external factors which guide me to my position regarding existing competition. Besides Verizon, there are other companies that provide similar services as Verizon.…

    • 1190 Words
    • 5 Pages
    Superior Essays
  • Superior Essays

    AT & T Case Analysis

    • 1450 Words
    • 6 Pages

    AT&T Inc. is a multinational telecommunication company located in the United States of America. Notably, its headquarters are located at the Whitacre Tower in downtown Dallas in the Texas. It is important to note that AT&T has been cited as the second largest mobile phones provider. In addition, the company has emerged as the largest provider of fixed telephone services in the United States. Apart from the telephone services, the company is a major provider of broadband television subscription services.…

    • 1450 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Unit 1 M311 Marketing Mix

    • 394 Words
    • 2 Pages

    Abstract: Marketing mix is known to have gotten through a series of changes throughout the years. All the business men taking part in the marketing process are looking for profit, which is attainable by selling value. The current marketing concept states that selling value to customers and by creating strong relationships with them is the most efficient way of earning profits (Kotler, 2014). By selling value to customers we understand that the market is trying to fulfill the exact customer’s need with the least of payment. Relationship market is built by PR and means understanding of customer’s needs and wants; it also solves problems so to keep the customer’s satisfaction level at a high peak.…

    • 394 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    This assignment is analysed in different ways of the following service, like management ideas, theories and techniques about British Airways, which is one of the largest international airlines. There will be an in depth analysis of the service, customer types and the gaps model between the expectations and perceptions of the consumer. According to Brandrepublic (2003) British Airways has extensive ‘business to business’ (B2B) sales power and a promotion team, promoting sturdier relations between the airline and its business clients. B2B sales are a form of sales between companies.…

    • 1278 Words
    • 6 Pages
    Improved Essays
  • Superior Essays

    1.1 Describe the importance of developing relationships with customers Having a good rapport with your customers is extremely important for the success of any company. Having a solid relationship with your customers can help ensure that the business continues to progress and remain successful. A good way to develop a solid relationship with your customers is to reward loyalty, by simply sending a thank you note or a money off voucher can help to build and maintain brand loyalty, it also helps to introduce incentives such as a customer loyalty program as it will help to entice customers to return.…

    • 1142 Words
    • 5 Pages
    Superior Essays
  • Great Essays

    1.0 Assess the importance of customer focus in developing digital marketing plans Why are customers central to the creation of a digital marketing plan? A company has to have the right strategy before implementing any digital marketing plans, otherwise they will waste resources. The key is to develop an understanding of their customers, they have to identify which goals they want to achieve. Companies need to focus on selecting a digital marketing strategy that will help them to reach both their target audience and goals.…

    • 1077 Words
    • 5 Pages
    Great Essays
  • Great Essays

    Question 1: Assess the attractiveness of the Telecommunication Industry in 1998? (50%) According to Michael E. Porter’s five forces of analysis we can obtain the opportunities, threats and profitability in Telecommunication Industry. o THREAT OF NEW MARKET ENTRANT. •…

    • 1986 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    Recruitment: - platforms such as LinkedIn, Facebook and Twitter has transformed recruiting, resulting in 92% of companies to using these platforms for hiring purposes; up from 89% prior year and 45% of Fortune 500 corporations have social media links on their career page. Statistics shows that LinkedIn is the most favored for recruiting, and 93% of companies uses this platform followed by Facebook at 66% and Twitter 54%. Seventy three percent of recruiters states they are pleased with their hires via social media and a third of employers refused candidates that had negative information in their profiles. With the capabilities of the internet, businesses no longer ask prospective recruits for some information, they search individual profiles…

    • 933 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    When businesses have the answers to those questions, less time is required to locate the group of consumers targeted and businesses and marketers can better create target-marketing…

    • 714 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    In this way companies can decide how to proceed in the distribution of apps, solving problems like security, or offer distinct options of settings and design,…

    • 825 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Digicel Case Study

    • 1234 Words
    • 5 Pages

    5. Objectives • Digicel aim is to capture and review data intelligence gathered periodically, and proactively communicate to the marketing team. This will allow for better understanding on what customer’s wants and needs; whereby enhancing the current services provided. • Keeping abreast of current technology trends which to advance the company and take them ahead of their competitors. • To build customer relationship via a combination of in-person cold calls, networking and appointments.…

    • 1234 Words
    • 5 Pages
    Improved Essays