Communication And Non Verbal Communication In Health Care

1220 Words 5 Pages
Verbal and Non-Verbal Communication
Communication is key to any health-care professionals in giving the best possible care to any client. Health-professionals such as nurses cannot afford any communication errors, especially dealing with someone else’s life. During the resident care conference for our group went according to plan. The group adopted a supportive communication technique based on mutual respect and that everyone has the right to express and share ideas and information, aim’s communication at solving the problem while creating multiple ways in solving the problem (Beebe, Beebe, Redmond, Geerinck, & Salem-Wiseman, 2015). The conference started when the health-care team acknowledges the presence of the daughter and the client and
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Group dynamics are influenced by the motivation, participation and the similarity of the members and the goal of the group (Kozier et al, 2014). As mentioned before, the group adapted a supportive communication technique. The health-care team actively listened to the daughter’s concerns for her mother’s declining health status. Different health care professionals offfered their own knowledge and set of expertise, even though some of them were not present, the health care team was able to create multiple interventions in the patient’s plan of care. The social worker made sure the client was well treated and attended to by directing the questions and allowing time to respond. On the other hand, the daughter was aggressive in her approach, but that didn’t let the health-care team create a conflict. Instead they were able to collaborate to create multiple interventions. Also, the Food and Nutrition Manager as well as the RPN were too passive in their approach in the conference, but still contributed through the encouragement of the social worker. In a group, it is very imporant for the members to behave accordingly to avoid any distruption and to promote a smooth flow of communication. Group dynamics is important in order to expand the exploration of the different alternatives without a …show more content…
People with experience are ready and prepared in dealing with a stressful situation while a person with little to no experience might not cope very well. One conflict that arose during the conference was the patient’s decline in health status. The daughter was worried about her mother’s health status and started question the health care team as to why or was there any changes that lead to the decline. The health-care team assess the client and asking as to the reason why a sudden decrease in her participation through her physiotherapy classes and as to the decline in weight. The patient taked about how she misses her cats and that she felt lonely at the lodge most of the times. Also, the patient did not like her minced diet and slowly stopped eating her meals. The goal was to get the client more involved in her physiotherapy class and to raise her food intake. To ensure that the goal was attained, the health-care team and the family collaborated to create a new plan of care the patient. The plan was to allow weekly visits from her cats and as well as having the family take her to physiotherapy classes to allow encouragement from the family. Collaborating with the team can “enhance commitment to the resolution of the conflict because all are involved in shaping the outcone.” (Beebe, Beebe, Redmond, Geerinck, & Salem-Wiseman, 2015, p.

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