VRC was contacted by customer to inform that she needs to cancel her meeting with job coach Patty Warren, scheduled today at 10 am. According to customer, her friends car broke when she was on the way to the appointment. VRC explained that deaf interpreters services must be cancelled as well ,which will encumber in extra charge to the agency, since the cancelation as not done 24 hrs prior to the appointment. Customer stated that it happened because she did not receive the bus pass and requested inmediate bus pass service. VRC explianed to customer, that as stated in the IPE is her responsability to inform VRC of the services needed at least three days in advance. Moreover, also explianed that since the fiscal year is almost done,instructions
