Hi Elvin,
I had an interesting experience at MBSTP yesterday—I recapped it in my nightly survey, but I just wanted to send an email out to you about this as well:
Overall, the General Manager (Chad) and the Executive Housekeeper (Terry) expressed great discontent in the evaluation process as a whole. Both Chad, and Terry exhibited unprofessional behaviors, swore, and were rude in the interactions we shared. In the first guest room, Chad verbally stated: "this makes me so mad, guests' don't care about any of this and neither do I."
Terry and Chad told me that I was being inconsistent with their previous evaluations with fairly routine deductions, such as: a long black hair found in the sheets of the sofa bed linens, or rust on the refrigerator. I was told that I had been the first person to visit their property who looked at the sofa bed linens for cleanliness and condition. Chad told me that the rust was caused by the brand-standard refrigerator magnets and therefore it should not be a deduction. Both Chad and Terry were visibly upset by these …show more content…
I asked Chad to call down to the front desk and confirm that the room was still VR, which he did. This room was actually dirty with a guest seemingly checked into it (the guest was not present). To show the property that the I was not 'out to get them' (and without another alternative) I selected a different room. The General Manager mentioned how embarrassing the situation was for him, and I empathized and hoped that there would be an increased understanding that I was working with the property. In selecting the second room, I picked a two-bedroom guest room. Terry said that no one had ever selected a two-bedroom room for a BSA, but also that she "didn't want to get anyone in trouble." I explained that during the evaluation, one door is closed in the two bedroom rooms - and proceeded to evaluate that
I had an interesting experience at MBSTP yesterday—I recapped it in my nightly survey, but I just wanted to send an email out to you about this as well:
Overall, the General Manager (Chad) and the Executive Housekeeper (Terry) expressed great discontent in the evaluation process as a whole. Both Chad, and Terry exhibited unprofessional behaviors, swore, and were rude in the interactions we shared. In the first guest room, Chad verbally stated: "this makes me so mad, guests' don't care about any of this and neither do I."
Terry and Chad told me that I was being inconsistent with their previous evaluations with fairly routine deductions, such as: a long black hair found in the sheets of the sofa bed linens, or rust on the refrigerator. I was told that I had been the first person to visit their property who looked at the sofa bed linens for cleanliness and condition. Chad told me that the rust was caused by the brand-standard refrigerator magnets and therefore it should not be a deduction. Both Chad and Terry were visibly upset by these …show more content…
I asked Chad to call down to the front desk and confirm that the room was still VR, which he did. This room was actually dirty with a guest seemingly checked into it (the guest was not present). To show the property that the I was not 'out to get them' (and without another alternative) I selected a different room. The General Manager mentioned how embarrassing the situation was for him, and I empathized and hoped that there would be an increased understanding that I was working with the property. In selecting the second room, I picked a two-bedroom guest room. Terry said that no one had ever selected a two-bedroom room for a BSA, but also that she "didn't want to get anyone in trouble." I explained that during the evaluation, one door is closed in the two bedroom rooms - and proceeded to evaluate that