Phoenix It Group is one of the UK’s leading providers of hosting, Cloud, managed IT services and business continuity. The company has been established in 1979 as Phoenix Computers Limited as a designer and manufacturer of computer hardware and through a number of acquisition broadened the scope of services to end us at the point where it is at the moment in 2012 after merge with ICM.
The business is split into three business units – Business Continuity, Managed Services and Partner. Each of the units focuses on its market segment, Business Continuity and Managed Services address it services directly to end user, where partner BU operates through system integrators such as BT, IBM, HP, Atos delivering large scale project …show more content…
Risk and challenges associated with data security
Pheonix’s flagship service delivered through Partner BU to the end users includes desk-side support and break/ fix assistance. These service requires engineers to be located at the client side or in remote locations and respond to end user IT issues. These can range in the scope but in general include software & hardware support and act as a response to the issue raised through the call centre.
As a result of delivering this type of service, Phoenix is constantly accessing customers’ data and also faces challenges that were described in the previous section. There are a number of risks are associated with this type of service some of which are listed below:
Data leak as a result of Phoenix employee interference with customer data
System breakdown as a result of engineer interference
Data loss when not handled in a right manner
Data misuse and breach of confidentiality agreements
Unforeseen environmental issue can cause data security breach
When servicing devices or applications that may be out of date, this brings a risk of data security or simply being unable to fix the problem without dealing with data security …show more content…
Outsourcing opportunities – Phoenix constantly look for ways to engage with SME’s through outsourcing various parts of not core business that helps to achieve cost saving and improve effectiveness. The business CEO, Steve Vaughan is very keep to listen to employees suggestions in this area
These initiatives puts Phoenix at the forefront of the competition when cooperating with partners who require a company to deliver the last part of customer project in the best possible manner and at the same time will meet the government initiatives to support and promote local