Unit Four: Principles of Supporting Change in a Business Environment

1520 Words Jul 1st, 2013 7 Pages
Section 1 – Understand why change happens in a business environment

1. Explain why change happens in a business environment. You should include at least three reasons in your answer.

Reasons for change in a business environment may include: - Internal factors • A business wants to reduce waste and costs • A business launches a new product • A business introduces 24-hour customer support • A business introduces quality management techniques

- External factors
- Political factors
Examples include: • Government (policies, regulations, grants and the government as a client or customer) • International (conflict, political change, pressure groups and trade policies) • Legislation (domestic,
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The individual may consistently still be completing tasks the ‘old way’ like they did during the denial stage.
Acceptance – The individual accepts that the change is happening. They may feel relief that ‘actually it isn’t as bad as they thought’, ‘it’s saving time’ or ‘they still have work to do’. They will start to improve their performance and this will continue to increase.
Integration – With continuing performance the individual will again become integrated within the team.

Performance will start at a normal level, dip quickly during the shock stage then remain at a steady decline until it reaches its lowest level in the depression stage. Performance will then steadily increase again until it reaches normal levels in the final stage. Understanding these stages, helps to identify the type of support people will need. No two people will go through the six stages at the same speed therefore the team won’t necessarily all be at the same stage at the same time. Those that like change and see it as a challenge may go from stage one to six in a matter of days; others who dislike change could get stuck in stages one to four for a considerable period of time.
Good communication can really help people accept a change more quickly. The person implementing a change will hopefully give everyone plenty of warning and also get everyone involved as a team to help make

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