Unit 4222-201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

14459 Words Nov 6th, 2012 58 Pages
Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings

1.1 Identify different reasons why people communicate
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Communication has a purpose and this is : to
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• Environmental problems – when communication is affected by the environment that people find themselves in. For example, someone who does not see very well will struggle to read written information in a dimly lit room. A person who is in a wheelchair may find it impossible to communicate with the receptionist at the dentist’s if the desk is too high and above the wheelchair user’s head.
3.2 Demonstrate how to reduce barriers to communication in different ways
I can find out an individual's preffered communication by : asking the client, reading their care plan, ask relatives, ask colleagues, medical notes, etc. I can also make my own observations as i support them and share my findings with my colleagues and record in their care plan. Their individual communication needs should be reflective of their culture, beliefs, religion and above all their individual preferences and according to their needs. I can do for example the following :
-adjust the room temperature to a more confortable level
-move the chairs closer together
-turn the lights on, close curtains or move to a better position
-reduce the noise or move to a quieter location
-maintain a proffesional approach
-adapt communication skills to medical conditions
3.3 Demonstrate ways to check that communication has been understood
-ask the individual
-observe any physical response such as nodding
-read individuals notes to identify special communication requirements.

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