Unit 4222-201 Introduction To Communication In Health, Social Care

14459 Words 58 Pages
Register to read the introduction… lack of consistency of staff staff working alone
2.1 Explain the actions to take if there are suspicions that an individual is being abused
Like carer, i should take the following actions : remain calm and try not to show any shock or disbelief take what i have been told seriously, even if the person is confused demonstrate an empathic approach by trying to think what i might feel like to be in their position talk to the service user some more without interrogating him say that they have done the right thing by sharing the information say that i am treating the information seriously observe the person and take note of their body language remind the person about the bounds of confidentiality but explain that i am required to share the information only with people who can help just listen and do not ask leading questions report the information asap to my line manager make a written record of what the person has told me in their words
Like carer, i should not take the following actions : stop anyone from talking freely recalling significant events, enables them to share whatever is important to them ask questions or pressure the person for more
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talk to the service user some more without interrogating him say that they have done the right thing by sharing the information say that i am treating the information seriously observe the person and take note of their body language remind the person about the bounds of confidentiality but explain that i am required to share the information only with people who can help just listen and do not ask leading questions report the information asap to my line manager make a written record of what the person has told me in their words
Like carer, i should not take the following actions : stop anyone from talking freely recalling significant events, enables them to share whatever is important to them ask questions or pressure the person for more details promise to keep secrets, i have a duty of care to report any allegations of abuse contact the alleged abuser or alleged victim break the confidentially agree between the person disclosing the information be judgemental talk to others members of staff / service users about the binformation laugh or joke about what happened ignore what i have been told or dismiss what i have heard change the

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