The first question was as follows: What strategies did you use that was most effective in adopting IT in your SBE? The purpose of this question was to gain insight into the best strategies use to adopt IT by participants in small retail and manufacturing businesses.
Participants spoke of the effectiveness of IT adoption. Findings from this study indicated that the most effective strategies are communication with internal and external IT, and engaging employees. P2 noted having conversations with IT workers on a regular basis to understand what they were experiencing professionally. He stated, “ good leader must have the ability to express complex ideas in simple terms and have the relationship skills to interact well with decision makers.”Additionally, within the minutes of the company’s meetings, I found numerous instances in which company leaders …show more content…
P1 expressed the idea that giving too much flexibility to IT employees is not an effective strategy. He stated, “ Under evaluating in the human side of adoption IT is another common mistake. SBE owners frequently put the best technical people in charge, not the best employee. these ideas neglect external communication”. From P1’s perspective, managing creative self-managed people and task-oriented people is not effective. Therefore, P1 indicated that hiring people who are task oriented is very beneficial. Campbell et al. (2012) supported P1’s argument, noting that every IT professional should feel as if he or she is a natural fit for the organization. P1,P2, and P3agreed that groups that are convend without attention to interpersonal skills find it difficult to embrace collective goals, take advantages of the different strengths various members bring, or communicate well enough to shre the tacit knowledge that stil unformed and hard to document while adopting new technology is under