Unit 2Understand the Importance of Effective Communication in Management

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Section 1: Understand the Importance of Effective Communication in Management

1.1. Explain the Relevance of the Communication Cycle for Effective Communication in Management

Communication plays a key part in the success of any business. It is a means of exchanging information to make oneself understood by another which can be vital in a company fulfilling its purpose and hitting its goals and objectives. This exchange could be oral, written, non-verbal or a combination.

Managers need strong communication skills as it helps them to perform their jobs and responsibilities for the growth and success of the business.

All communication occurs as a cycle. The cycle is made up of 4 main elements. By understanding and following the steps
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For example when talking to an experienced person of a subject within a company it is more acceptable to use technical language/jargon within your descriptions as they would more than likely be understood but when talking to a person with little or no knowledge of a subject then it is necessary to deliver a more simple/less detailed message to ensure they are able to understand and accept.

The level of formality used in communication is also a large factor to consider. Within my role at Longwood Engineering I work directly with the Directors but must also work with Managers, office staff and engineers of various levels. Although when in meeting with the Directors I will take on a formal tone I would not need to use this same tone when discussing day to day activities with my fellow colleagues in the office or with the guys on the shop floor. I also talk to a variety of customers and suppliers on the phone whilst answering the telephone, in this case as being a representative for the company I must use a formal tone and also appropriate language to ensure professionalism is portrayed to the receiver.

As previously stated body language makes up the bulk of a communication. Becoming more aware of and improving body language can make a big difference to people skills. Body language can be interpreted in different ways depending on the setting and the audience. Gaining more of an understanding of body language can help managers understand their teams more which will

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