Unit 201 - Manage own performance in a business environment.Celia Baker 07/11/12Outcome 1: Understand how to plan and be accountable to others.1.1 There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. In administration, there are procedures that need to be followed relating to various aspects of the job including correct procedures to, answer the telephone, confirming tickets, dealing with outgoing mail, rooms as well as other procedures. All of the administrators procedures are kept in a file at the office area where any member of admin staff can revise them as and when necessary. In my work place, these general procedures cover a wide range of
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When speaking to my manager I will gain respect by being straight about how much I can do. If I set too easy a target for myself I won't be pushed to improve myself and it will be clear to my manager. If I make it impossible to reach my manager will be unimpressed by my inability to work out how long I need and missing the deadline. Setting targets is part of planning so the more accurately you can stick a plan usually the more likely you are to succeed.1.5 The first thing I do in the morning is to prioritize my work. That is, place the most important job at the top; the least, at the bottom. When judging priorities, I need to do several things: I need to determine what is required. This is the number of jobs that need to be done. I need to figure out what is required. I need to ask myself "What must I do that nobody can or should do for me?" I have a list on which I write every target I need to Achieve and then I plan this around my day. If I’m stuck or behind on an important job I can ask my office manager Jack or other employees to help me.
I don’t put everything into a ‘pending’ or ‘jobs to do’ file.
I Classify my targets into those that are:
both urgent and important (class 1) urgent (class 2) important (class 3) neither (class 4).1.6 So other people can help me when I am stuck and it doesn't waste time. We can work as a team together to get the task finished.They can give me tips and say how I could