Unit 2 Business and Administration Essay

4468 Words Jun 19th, 2012 18 Pages
Unit two: Principles of providing administrative services


You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name: Josephine Emmett

Section 1 – Understand how to make and receive
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If mail is not sorted and distributed correctly it can have a bad impact on the company’s organisation system, important documents can be mislaid or lost and not brought to the right persons attention on time, packages and letters that are not sent out on time can cause bad customer services feedback as customers will be complaining about delays.

2. Complete the table below with the following information:

• At least two examples of internal mail services that are available to organisations • At least two examples of external mail services that are available to organisations

|Internal mail services |External mail services |
|1. |1. |
|Internal email |Private courier can be booked on line or by telephone to deliver |
| |parcels or recorded delivery items that may need to be delivered |
| |quickly possibly next day delivery can be arranged, items can be |

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