Communication skills are human essential method to understand each other and form a society. However a lot of people are worried about their communication skills. I am one of them. We can learn new skills and develop our communication skills through practice. The three skills I want to improve is that Intercultural Skills, Converting “YOU” statements to “I” statements, and Understanding Communication Climates.
Just like any other countries, we have our own culture and traditional but not everybody knows each country’s culture. I decided to develop intercultural communication through an incident. When I first came to the U.S. I was surprised that people walked into their house with their shoes on normally and no one warned them to take off their …show more content…
New York: Oxford University Press, Inc.
Skill 3 Intercultural Skills
• Describe (what you see or perceive)
“They walk into my house with their shoes on”.
Rather than “Now they get my house messy”.
• Own (your perspective and feeling)
“I feel uncomfortable because they enter my house without taking off their shoes and I have to clean the floor again” instead of
“I’m mad and shocked at their behavior”.
• Encourage (future communication)
“I think that majority of countries have a culture that it is normal to enter into someone’s house with their shoes on. So in advance I will tell them our culture that we take off our shoes at the entrance to avoid getting the floor dirt”.
Skill 4 Converting “YOU” statements to “I statements”
1. “When I ask for a discussion, you just all sit there”
a. I feel confused when you just sit there and be silent for a long moment because I have no idea what you feel and think about my opinion.
2. How come you never share the agenda?”
b. I feel overwhelmed by all these options when I have to consider a question in all its aspect because this problem is not only between you and me but also some other people are involved in so we need to work things out together.
3. “You are so …show more content…
I feel down when I cook your dinner and wash your dishes because I also get tired and came back from school, not only person should do all the things.
4. “You must study harder or you won’t score well”
d. I feel frustrated when you don’t support my effort because I’m studying hard in my own way.
Skill 8 Understanding Communication Climates
1. Sue, turn off! Nobody can study with all that noise. (Control, and Certainly)
a. Problem-solving: I am studying now. Can you turn down the volume?
Provisionalism: I cannot study with a loud sound. I will move to quiet place so she can enjoy her music and I can focus on my study.
2. Terry, you’re acting like a child. Hint: You will have to use descriptive language to explain what Terry is doing. (Evaluation)
b. I feel annoyed when you leave food you dislike on the plate because I am sad.
3. Whatever you decide will be okay with me. Let’s just move on. (Neutrality)
c. I know there are some good options and not easy to pick one but I think you have a good taste. If you don’t mind can you pick one for me?
4. Make up your own: “You are always late’ (Evaluation)
d. I feel frustrated because I have a limited amount of time to meet you. If you come on time we can spend more
Just like any other countries, we have our own culture and traditional but not everybody knows each country’s culture. I decided to develop intercultural communication through an incident. When I first came to the U.S. I was surprised that people walked into their house with their shoes on normally and no one warned them to take off their …show more content…
New York: Oxford University Press, Inc.
Skill 3 Intercultural Skills
• Describe (what you see or perceive)
“They walk into my house with their shoes on”.
Rather than “Now they get my house messy”.
• Own (your perspective and feeling)
“I feel uncomfortable because they enter my house without taking off their shoes and I have to clean the floor again” instead of
“I’m mad and shocked at their behavior”.
• Encourage (future communication)
“I think that majority of countries have a culture that it is normal to enter into someone’s house with their shoes on. So in advance I will tell them our culture that we take off our shoes at the entrance to avoid getting the floor dirt”.
Skill 4 Converting “YOU” statements to “I statements”
1. “When I ask for a discussion, you just all sit there”
a. I feel confused when you just sit there and be silent for a long moment because I have no idea what you feel and think about my opinion.
2. How come you never share the agenda?”
b. I feel overwhelmed by all these options when I have to consider a question in all its aspect because this problem is not only between you and me but also some other people are involved in so we need to work things out together.
3. “You are so …show more content…
I feel down when I cook your dinner and wash your dishes because I also get tired and came back from school, not only person should do all the things.
4. “You must study harder or you won’t score well”
d. I feel frustrated when you don’t support my effort because I’m studying hard in my own way.
Skill 8 Understanding Communication Climates
1. Sue, turn off! Nobody can study with all that noise. (Control, and Certainly)
a. Problem-solving: I am studying now. Can you turn down the volume?
Provisionalism: I cannot study with a loud sound. I will move to quiet place so she can enjoy her music and I can focus on my study.
2. Terry, you’re acting like a child. Hint: You will have to use descriptive language to explain what Terry is doing. (Evaluation)
b. I feel annoyed when you leave food you dislike on the plate because I am sad.
3. Whatever you decide will be okay with me. Let’s just move on. (Neutrality)
c. I know there are some good options and not easy to pick one but I think you have a good taste. If you don’t mind can you pick one for me?
4. Make up your own: “You are always late’ (Evaluation)
d. I feel frustrated because I have a limited amount of time to meet you. If you come on time we can spend more