Tyson Food Case

956 Words 4 Pages
Service Quality As stated previously, Tyson Food is implementing several concepts to regain a positive company image and work to understand what customers want and need. Service quality is another concept in which Tyson Food will work to achieve its goals. The exchange process, interactions between customers and company, and the product that is being delivered all factor into service quality (Rashid, Rani, Yusuf, & Shaari, 2015). Service quality is the customer perceived quality of all interaction with a company (Meredith & Shafer, 2016).
Implementation
Tyson Food will implement the concept of service quality in conjunction with listening to the voice of the customer and understand customer value. Voice of the customer implementation will
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If buyer and suppliers continue to work well together, there will be a sense of teamwork and a higher satisfaction for both parties. There will be trust between both parties. Revilla and Knoppen (2015) describe the increase of trust between buyers and suppliers can lead to effective exchanges, motivational dialogs for sharing information, and combing learning activities for the benefit of buyer and supplier. Cooperation and trust are major benefits, but the resolve that relationships are healthy and effective can lead to a sense of satisfaction for all …show more content…
Proverbs 13:20 states, “Walk with the wise and become wise, for a companion of fools suffers harm” (ESV). Surrounding ourselves with ethical and wise friends will lead us away from the temptations and allow us to practice ethical actions. God also states we must maintain a healthy relationship with Him as well. Isaiah 40:31 states, “But those who hope in the Lord will renew their strength. They will soar on the wings like eagles; they will run and not grow weary, they will walk and not be faint” (ESV). Maintaining healthy relationships with those around us and with God are everyday activities for Christians.
Conclusion and Recommendations Through the analysis and implementation of each other previous concepts, Tyson Food will be able to achieve its goal of improving the company image and expanding to the global marketplace. Recommendations for the company include the careful analysis of where the products will be in the highest demand for a global expansion. Also, a deep evaluation of exactly where the customer base has become disappointed with Tyson Food is also recommended in order to improve the tainted company

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