Typhanie Clemons Claims Research

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Typhanie Clemons

Experience
Claims Research/Customer Service Representative (Temporary) 03/2015-05/2017
MD Wise, Inc. (Damar Staffing)
• Accurately submitted claims for reprocess in accordance with the claims processing system and other department guidelines
• Investigated and resolved claim concerns
• Reversed and reprocessed claims as necessary
• Managed inbound calls to resolve payment issues and take payments over the phone
• Responded to specialized claims inquiries from patients and providers
• Properly handled and documented calls in timely fashion
• Ensured that appropriate follow-up to claims inquiries/requests is complete and timely

Rehabilitation Specialist 02/2012-06/2014

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