Trouble Shooting Information Systems at the Royal Hotel Essay

1287 Words Apr 20th, 2013 6 Pages
Trouble shooting information systems at the Royal hotel
ITC 6020 - Information Systems Design and Analysis

Table of Contents
Case overview.........................................3
Discussion Question Answers...........................................3-7
Alternatives analysis.....................................7
Conclusion........................................8

Case overview
Blake Cantera is a MBA student who took his first internship with Fancy Consultants & company (FC) during summer break. While a nimble and small, FC afforded the opportunity to with large clients on cutting-edge projects. Blake entered the company and immediately gets assigned to his first account
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The staff adjustment
When Blake was transferred off, Jack Scarso was put into the project afterward. Jack Scarso was in the same college with Blake, they had a couple of teamwork experiences, but Blake held low esteem on him. Jack was told to take over a “half-baked design” from Blake. The staff change was proved as a terrible decision particularly when project still in processing. Jack knows little of what Blake have done and what supposed to be done next. He is not even competent enough to fill that position compared with Blake. The information system can’t run well if the people inside it do not interact and support technology properly. Thereupon, Jack eventually screwed up and the FC boss can retrieve nothing but call Blake back.

Solutions
Employee aspect
The solution to problems by employees should be addressed by troubleshooting their attitudes or thoughts. In the meantime, Blake has to go through the problem again and figure out what current situation is. For instance, Blake can have an individual meeting with each employee, to fully understand why they prefer an old information system rather than new one. Did they have stereotypes on new IS and reluctant to use thereby? Or they just felt the new IS was not the same good as the old one. Listening suggestions from employee patiently, collecting their thoughts and integrating them in final solution. For other method, Blake can take a survey among hotel employees and get known why things

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