Case Study Royal Hotel

In determining what could have gone wrong with the implementation of a new system to help the Royal Hotel conquer maintenance issues, I see two main reasons why the system failed. To begin with, I think Blake immediately assumed that technology was the key to success for the Royal Hotel. While technology is an important part of a successful information system, it is not the only element needed to succeed. Blake was focusing primarily on technology and not enough attention was taken to consider the existing structure, culture, and process of the workplace. Blake did spend time with the hotel General Manager, and the directors of maintenance and housekeeping, but I don’t know that he asked the right questions. Though this may have happened, I suspect another reason for failure was because Blake didn’t dedicate much of an effort into analyzing why the system in place for the Royal Hotel was no longer …show more content…
The staff needs to be highly involved in determining why the new process didn’t work. The employees were trained to use the Espresso! Rapid Response Solution and the hotel invested in this system, so now it’s time to make it work for them. While the Espresso! Rapid Response Solution could be completely disregarded if needed, it would be best to determine the components of the system that did work for the Royal Hotel and adapt it to their current business process. At this point, more time can also be spent figuring out what was and wasn’t working with the Royal Hotels original system. By blending the two processes together, I think the perfect system could be achieve. The General Manager has a very high regard for perfection so his input is crucial to the development of the new information system. He is the backbone to the Royal Hotel and if he is not behind the new process, that attitude will hinder support when