Trader Joe's: Motivation, Management, Leadership & Development

1661 Words Jul 12th, 2016 7 Pages
Trader Joe’s (MMLD): Motivation, Management, Leadership & Development
Trader Joe’s is a major food retailer who has developed quite the name for themselves. It has well over 350 stores in over 32 states and is expected to continually grow over the next few years (Bond, 2012). For over 50 years, Trader Joe’s has been providing quality customer services, products and a unique shopping experience for its customers. They have come a very long way from when they first officially opened their doors. Trader Joe’s started when its founder Joe Coulombe wanted to find a way to differentiate his 7-Eleven stores (Schermerhorn, Osborn, Uhl-Bien & Hunt, 2012). In the food retailer industry, Trader Joe’s has developed a process that works well and
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Trader Joe’s implements the planning phase by deciding to differentiate themselves from its competitors. They do this by using their own labels and not carrying brand products (Bond, 2012). The company buyers work hard to cut cost and the middle man in order to provide low-effective cost to its customers. By providing a smaller inventory than its competitors they are able to initiate the organizing phase effectively. Trader Joe’s is able to carry over 20,000 less products than most of its competitors (Schermerhorn et al., 2012). Smaller stores are also a way that they use the organizing phase. This allows customers to get in and out of the store quickly. It also helps lessen the amount of time spent shopping. This plays a huge role in customer satisfaction as sometimes the lines in Wal-Mart can be very long with minimal registers open which can be very frustrating for customers. Next, they use the leading process by offering better compensation, benefits and promoting from within. Employees are encouraged to multi-task by spending 2 hours on the cash register and then other time doing another task (Bond, 2012). This allows for employees to still be able to provide quality customer service with a smile, instead of getting overwhelmed by simply ringing customers up during their entire shift. Lastly, Trader Joe’s utilizes the controlling process by taking corrective action when a problem arises. For example, when

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