Case Study Of TQM

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MGM375 IP
Total Quality Management – Exxon-Mobile
Christopher R. Francisco
Colorado Technical University: MGM375-1702B-01/U1IP-Rev. 1
31 May 2017

4621 West 160th Street
Lawndale, CA 90260
Telephone: 310.774.7144
Email: taseis@gmail.com
Instructor: Dr. Ron Black
Total Quality Management – Exxon-Mobile

Total quality management (TQM) encourages and fosters longstanding success with customer gratification as first priority. In a TQM endeavor, the organizational representatives take part in improving products and services, as well as the entire culture within the organization that they work within (Total Quality Management, 2017). Exxon- Mobil is a company that has successfully implemented TQM and has profited from the results. Exxon-Mobil …show more content…
Customers are constantly changing preference and needs. Exxon-Mobil is known to be revolutionary and receptive, yet they offer excellent petroleum products and services with comparable prices to boot (Exxon-Mobil, 2017). This type of quality the workforce drives home provides a competitive advantage that customers take notice of (Exxon-Mobil, 2017). Continuing to build on this already competitive advantage, Exxon-Mobile takes great stride in hiring and retaining the most qualified individuals available in order to maximize the company’s success with employee training and development (Exxon-Mobil, 2017). The company is committed to maintain a safe work environment with diversity in mind, as well as the characterization of clear communication, trust, and fair treatment of the workforce (Exxon-Mobil, …show more content…
In the case of Exxon-Mobil, there was an incident that caused the great company to make a change. (Oil and Chemical Spills, 2017). On 24 March 1989, an oil spill occurred involving the Exxon Valdez oil tanker, in which is grounded itself on Bligh Reef within Alaska’s Prince William Sound (Oil and Chemical Spills, 2017). The collision ruptured the tanker’s hull and spilled out almost 11 million gallons of crude oil into a frontier-like, scenic, and a very well-known to science, body of water (Oil and Chemical Spills, 2017). This spill was one of the most massive oil spills in history. Prior to the Deepwater Horizon oil spill that occurred in 2010, it was the largest single oil spill in the coastal waters of the U.S. The oil spread so fast through a wide area in Prince William Sound and further, which resulted in a formerly unparalleled response and oil cleanup effort (Oil and Chemical Spills, 2017). This very incident drove what is now Exxon-Mobil into implementing a detailed TQM process to avoid future

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