Case Study: What Really Happened At Toyota

Decent Essays
Intro to Toyota Auto manufacturer Toyota Motor Company is a Japanese automotive manufacturer that is headquartered out of Aichi Japan. The multi-national corporation consists of 338,875 employee’s world-wide. In 2016 Toyota is the 13th largest company based on revenue, and was the top dog auto manufacturer back in 2012. According to Woods and OICA in “(2012) Toyota was the first auto manufacturer to produce more than ten-million vehicles per year and also reported to have produced its two-hundredth million vehicle”. Toyota originated as a division of Toyota Automatic loom works. Under the direction of the founder’s son Kiichiro Toyoda, which has been a household name for eighty plus years now. Toyota’s name and reputation is has had high regard. …show more content…
“What Really Happened at Toyota?” An article appearing in MIT Sloan Management Review, one of the main purposes of risk management is to catch problems early and eliminate them before they snowball into significant issues in the way that they have at Toyota. The series of recalls that followed demonstrated that it made little sense for the corporation to believe that it could maintain quality in the competitive world of automobiles, with high executive salaries, and lucrative bonuses for keeping costs down, without a quality control department” …show more content…
That can point to the continuous recalls and manufacturing defects. The issues can be blamed on the lack of company culture. Managers, supervisors and lower level employees were complaining about the lack of lower quality parts, but because of the bad company, culture upper-level management saw no reason to take the complaints serious. The company culture can be dangerous when upper-level management doesn’t listen to lower level supervisors and employees. This says that they don’t care. As a manager how could you not take into consideration the complaints and potential issues that may arrive from management that is closer to manufacturing side of the business? With the lower level managers being concerned with quality of manufacturing and safety instead of worrying about their cost cutting and labor bonuses implies the level of care. It says a lot about the culture for the Upper-level managers to not pay attention and take

Related Documents

  • Improved Essays

    Ethics are the moral duty and obligation that a company has plan to abide by. The authors seem to agree that most malfeasance isn’t caused by greed or opportunism. The general consensus of the authors is that malfeasance is caused by the negligence and over promising of the workers and those in charge. The negligence/over promising is found specifically on the part of the higher ups such as the CEO’s and the board of directors. They choose to overlook a problem and act as if everything is okay choosing instead to pay any lawsuits that they may encounter if it is cheaper than calling a recall.…

    • 873 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Kellie Dillon DATE: March 11, 2014 CLASS TITLE: MAN 128 TITLE OF WEBSITES/ARTICLES REVIEWED: Curing Ethical Blindness MAGAZINE USED AND DATE: Corporate Compliance Insights September 9th, 2014 Website: corporatecomplianceinsights.com I Summary: This article is saying that corporate leaders need to take their blinders off. They need to look around and be aware of what they are doing to others both in the corporate world and with their customers.…

    • 1035 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    Product-Harm Crisis Paper

    • 1125 Words
    • 5 Pages

    Establishing an organization such as Toyota requires years of planning and marketing. Toyota invested forty years in establishing reputation within the U.S. as one of the top automobile contenders. “Toyota is well established in the U.S. market and has a loyal customer base in the millions” (Rajasekera, 2013). With the recalls that occurred in 2009-2011, Toyota faced scrutiny from both the Media and Shareholders. “Unstoppable stream of recalls tat accompanied a streak of emotionally charged accidents, including 52 deaths attributed to a sudden acceleration problem (CBS News, 2010)”…

    • 1125 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    Currently the world witnesses a very dynamic, aircraft manufacturing industry, which invests billions and billions in its projects, due to tough market competitors. In order to achieve their goal and objectives, any project requires an efficient management. However, due to a diversity of issues, goals are not always achieved nor targets are met. During the 21st century, the aircraft manufacturing industry was leaded in the world by two major’s commercial jet manufacturers, namely Boeing and Airbus.…

    • 2435 Words
    • 10 Pages
    Improved Essays
  • Great Essays

    In 1979, the Pacific Oil Company began its relationship with the Reliant Corporation, an association of immense consequence for both organizations. Lewicki chronicled this case in Lewicki, Saunders, and Barry (2010, pp. 582-609). Two multinational industrial giants, these companies had much to gain through a contract for the sale of vinyl chloride monomer from the Pacific Oil Company (or simply Pacific) to the Reliant Corporation (or simply Reliant). When representatives from the companies went to renegotiate the contract in 1984, a series of arduous deliberations started that would last for two years and culminated in an impasse for Pacific’s management.…

    • 1557 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    The Toyota Way Summary

    • 1369 Words
    • 6 Pages

    So, it can give us the reason why they perform so well in the car manufacturing industry, because the Toyota company also pay a lot attention to their company’s culture construction instead of just targeting on making money. They focus a lot on the relationship between the managers and employees, workers and their working environment. These all became their most precious things for them to move on in the future,…

    • 1369 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Toyota Way Case Study

    • 1265 Words
    • 5 Pages

    Through generations of consistent leadership Toyota’s culture remained deep rooted within the company. Toyota developed their extraordinary style of leadership and management principles thru hands on training, learning by doing, working hard on the shop floor, and problem solving. The goal was not to create a fortune but rather, create an opportunity to contribute their successes to the world. • Toyota also acquired knowledge on the teachings of Deming; Ford-(discovered the idea of continuous material flow to develop an efficient one piece flow system flexible enough to changed based on customer demand); and US Supermarkets replacing products as customers purchased products.…

    • 1265 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    Introduction General Motors (GM) is a Detroit based American automobiles manufacturer, and as of 2015 was the world’s 21st largest company as per Fortune 500. GM was founded by William Durant in 1908. Pursuing the strategy of “a car for every purse and purpose”, GM made a number of innovations to the automobile in the early 20th century. Later on, environmental concerns, increased oil prices, and foreign competition, forced GM to innovate further, bringing about engines that could run on unleaded petrol, cars with air-bags, and emission reducing technologies. Despite these improvements, however, GM’s position in the US market began to weaken with the introduction of cars made in Japan and Germany.…

    • 1657 Words
    • 7 Pages
    Great Essays
  • Great Essays

    Volkswagen did not take into account the reputational damage that would occur, the fact that they would lose numerous amounts of customers due to their dishonesty as a result of them cheating on emission tests. They also did not take into account the financial risks, such as loss of earnings due to customer loyalty loss and the financial compensation that had to be paid out to their customers who purchased these cars. It conveys how important the role of risk management plays in organisations today. If Volkswagen went through its production process correctly it would have been more confident in predicting how this computer software would have positively or negatively affected the organisation. As in Nancy Leveson article she says “For example, increasing the reliability (reducing the failure rate) of a tank by increasing the burst pressure –to-working pressure ratio may result in worse loses if the tank does rupture at the higher pressure.”…

    • 1358 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Amid the whole period that new autos are being produced, staff individuals from the dealerships are on advance to improvement groups. These direct agents are in a position to make an important commitment to item improvement. The business staff in every dealership is sorted out into groups of seven or eight, an association fundamentally the same as truth be told to the work groups in the gathering plants. Much the same as those in the processing plant, these groups are multi gifted; all individuals are prepared in all parts of offers, item data, request taking, financing protection and information gathering . This ties into the "draw" technique that Toyota accentuates, dissimilar to the Big 3 (General Motors, Ford and Chrysler) Toyota really makes autos that clients need.…

    • 1431 Words
    • 6 Pages
    Improved Essays
  • Great Essays

    Miscommunication in any environment can be the cause for tension be between all parties involved in any task. The case study “Miscommunications With a Brazilian Auto Parts Manufacturer” is a prime example of how a major business deal can quickly turn into a failed business deal due to miscommunication by not doing the proper investigative research involved when dealing with an organization located and owned in another country. The case study begins with two organizations collaborating on whether they should do business with each other on a global scale.…

    • 1644 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Swot Analysis Of FAW

    • 1486 Words
    • 6 Pages

    Strength S1 Technical support from other country FAW Group was the first Chinese-based company in automobile sector. Therefore, it got help from Soviet Russia in its early years including technical support, tooling and production machinery. FAW initially only made commercial trucks and its first passenger car was produced in 1958. In 2012, it was the second largest automobile manufacturer in China and 2.56millions units were sold in that year. S2 Strong Joint Venture…

    • 1486 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Toyota Case Study

    • 1084 Words
    • 5 Pages

    Toyota Motor Corporation, one of the most successful companies in the world. It has the glorious history of 80 years, only a few of the peers can defeat it. Toyota is not just a huge business organization but it is also the second family for those employees. Agreed to Gary Johns, “Organization is social inventions for achieving goals through the group efforts” and Toyota as one of the examples of the successful organization, for sure the top management team had put a lot of effort in managing and training their employees to accomplish how to shape a better team behavior and emphasize the importance of teamwork. Teamwork is one of the Toyota’s core values and all Toyota’s employees know that teams are used not only in production but at every…

    • 1084 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    Toyota is the most valued motor company in the world and has a reputation of producing high quality long lasting cars. They also have a great safety record and are sold in nearly every country in the world at reasonable prices “ We make a great car at a good price – All without a bailout” is the Toyota slogan and makes reference to the repetation they have for making reliable cars. 3. Industry leader in production and sales. – Toyota was one of the first companies to introduce lean manufacturing and TQM.…

    • 1488 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    A company must care for the customer’s needs and wants. Customers are the reason why people have jobs and are able to make a living. Good customer service should include getting a problem fixed as smooth and fast as possible. If the manager is unable to fix a customer problem this can cause them to lose a customer because they customer now knows that that company doesn’t care about fixing problems and do not wish to take a risk on purchasing something again and having another mistake happen. Customers will always remember the experience that they had because no one ever forget how they were treated and how someone made them feel; however, by displaying good customer service the customer can also assume that the products also is good.…

    • 777 Words
    • 4 Pages
    Improved Essays