There are three things businesses cannot success without: vision, mission and values statements. When they are used properly, it can become a strong tool to develop and improve the business. Leaders of businesses should create motivating words to employees to clearly remind them of the main purpose of the firm. By making uplifting, and attentive statement, it is easier to communicate with employees to make sure they know the goals of the company. Employees of a company with clear vision, mission and value statements will more likely work with higher sense of pride and motivation because without purpose and vision, the company will go nowhere (Mollenhauer, 2015). A good example of this is the five-year corporate plan which was released on May 29th 2013 by Andy Byford, the current chief executive officer (CEO) of Toronto Transit Commission (TTC). TTC is a public transport agency that operates busses, trains, streetcars and paratransit services in Toronto. Canada. Byford stated that the corporate plan’s vision, mission and core value is to make: “a transit system that makes Toronto Proud…to provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of safety, service and courtesy and value both the quality and quantity of time spend on the TTC” (TTC corporation, 2013).
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In this paper, I will evaluate why it is important for TTC staff to have a clear understanding with vision and goals as well as comparing them with other transit organizations and recommendations for TTC to improve service
In this paper, I will evaluate why it is important for TTC staff to have a clear understanding with vision and goals as well as comparing them with other transit organizations and recommendations for TTC to improve service