As a Customer Service Technician at VeriSign, Inc. (1997 – 2004), I was the subject matter expert (SME) for a number of product/services - Toll Clearinghouse, Caller Name database, Line Information database, and Cellular Administration and Operation System. I provided customer and new employee training for these products/services.
Toll Clearinghouse required customers to complete and return settlement invoices. I would travel to customer sites to provide training or invite customers and new customer service representatives (CSRs) to attend in-house training sessions. The settlement invoice process had components that the customers were familiar with, such as tariffs and return types. However the new CSRs were not familiar with some of the
Toll Clearinghouse required customers to complete and return settlement invoices. I would travel to customer sites to provide training or invite customers and new customer service representatives (CSRs) to attend in-house training sessions. The settlement invoice process had components that the customers were familiar with, such as tariffs and return types. However the new CSRs were not familiar with some of the