Tim Hortons Cafe and Bake Shop is a part of Restaurant Brands of International, which is known as one of the world's largest Quick Service Restaurant (QSR) companies. Restaurant Brands of International is a Canadian multinational fast food company which operates approx. over 19,000 restaurants in 100 countries and different U.S territories with a turnover of approximately $23 billion. (Reuters, 2016)
Tim Hortons Cafe and Bake Shop, established in 1964 in Canada, is one of North America's largest restaurant chains operating as a quick service division for the public. It is known to appeal a large number of consumer tastes, with the exclusive variety of its menu which includes premium coffee, specialty teas as well as hot and cold drinks (namely …show more content…
Customer service is known as the main objective because irrespective of various strategies and marketing if the customer is not satisfied with the product or services then the entire enterprise loses its purpose. This is where operations management plays a role in ensuring that all their customers' needs and demands are successfully met. To ensure the same a company has to make sure resources have been used effectively. If at all resources are not utilized carefully, the cost of production may increase, leading to reduction in profit margin hence failing the objective of the enterprise. (Mformanagement.blogspot.ae, 2016)
The objectives of Tim Hortons are to make sure the quality is managed all the times, and yet making sure that the operations are done efficiently to save all resources so that the organization can benefit out of it.
What is Quality Management?
"A quality management system can be defined as the implementation of dedicated activities in a project to obtain continuous improvement, and enhance the organization efficiency."
(Brighthub Project Management, 2016)
Foremost focus of this system is to specifically define the process that will cause the creation of quality products and quality …show more content…
(Qualitymanagementsystem.com, 2016)
Here is how:
It is improves organizational effectiveness: QMS plays an important role in establishing significant goals for critical operational sectors. It then measures as well as reviews the effectiveness of a particular organization at reaching those goals. When an organization starts communicating the goals and performances relatively to these goals, they become more effective.
Improves Customer Satisfaction: A well-structured and strong QMS makes satisfaction of customers a priority. This should also include maintaining and encouraging various customer feedbacks from sources, and then manage them to improve customer satisfaction.
Improves Compliance: For many organizations compliance to standards and regulations is one of their biggest challenges. It is said that they are constantly caught off-guard by auditors. Compliance to standards and regulations can be built within the QMS, along with other credentials system, internal audit programs, and various measurement as well as reporting systems. Many organizations finds it less challenging when the compliance is integrated into a functioning
Tim Hortons Cafe and Bake Shop, established in 1964 in Canada, is one of North America's largest restaurant chains operating as a quick service division for the public. It is known to appeal a large number of consumer tastes, with the exclusive variety of its menu which includes premium coffee, specialty teas as well as hot and cold drinks (namely …show more content…
Customer service is known as the main objective because irrespective of various strategies and marketing if the customer is not satisfied with the product or services then the entire enterprise loses its purpose. This is where operations management plays a role in ensuring that all their customers' needs and demands are successfully met. To ensure the same a company has to make sure resources have been used effectively. If at all resources are not utilized carefully, the cost of production may increase, leading to reduction in profit margin hence failing the objective of the enterprise. (Mformanagement.blogspot.ae, 2016)
The objectives of Tim Hortons are to make sure the quality is managed all the times, and yet making sure that the operations are done efficiently to save all resources so that the organization can benefit out of it.
What is Quality Management?
"A quality management system can be defined as the implementation of dedicated activities in a project to obtain continuous improvement, and enhance the organization efficiency."
(Brighthub Project Management, 2016)
Foremost focus of this system is to specifically define the process that will cause the creation of quality products and quality …show more content…
(Qualitymanagementsystem.com, 2016)
Here is how:
It is improves organizational effectiveness: QMS plays an important role in establishing significant goals for critical operational sectors. It then measures as well as reviews the effectiveness of a particular organization at reaching those goals. When an organization starts communicating the goals and performances relatively to these goals, they become more effective.
Improves Customer Satisfaction: A well-structured and strong QMS makes satisfaction of customers a priority. This should also include maintaining and encouraging various customer feedbacks from sources, and then manage them to improve customer satisfaction.
Improves Compliance: For many organizations compliance to standards and regulations is one of their biggest challenges. It is said that they are constantly caught off-guard by auditors. Compliance to standards and regulations can be built within the QMS, along with other credentials system, internal audit programs, and various measurement as well as reporting systems. Many organizations finds it less challenging when the compliance is integrated into a functioning