My leader, Shannon Williams, demonstrates three key leadership practices regularly that are focused around the company’s core objectives and the impact it makes on her team. The three key leadership practices that she best utilizes are: Communication, Delegation, and Flexibility.
“Communication is the key to fostering transparency and building relationships built on openness, trust and honesty with your team.” (Josie Chun, 2017) Shannon focuses each day on creating an atmosphere with her team where each team member is comfortable asking questions and expressing honest feelings. As team members have felt comfortable expressing their feelings without reciprocity, the team has become more efficient together and found better ways to help their customers succeed financially. Shannon provides structure to her team thru clear communication of what is expected. By communicating her structure to her team members, it helps foster openness, trust, and honesty within her team. This ultimately leads to a better customer experience by …show more content…
“As a manager, it’s important that you recognize that there are only so many hours in the day, and only so much that you can do by yourself. While you may find that its faster to get things done on your own in the short time (particularly if you have a new or inexperienced team), in the long term you will save a lot of time by delegating meaningful projects to your team members.” (Josie Chun, 2017) Delegating tasks frees up time for Shannon to focus on coaching, makes other team members feel part of the team, and gives opportunities for those team members to develop their skills and career. Delegating tasks to others to help them develop keeps those team members engaged and focused on the mission of the company. As team members are more engaged, they are more focused on providing great customer
“Communication is the key to fostering transparency and building relationships built on openness, trust and honesty with your team.” (Josie Chun, 2017) Shannon focuses each day on creating an atmosphere with her team where each team member is comfortable asking questions and expressing honest feelings. As team members have felt comfortable expressing their feelings without reciprocity, the team has become more efficient together and found better ways to help their customers succeed financially. Shannon provides structure to her team thru clear communication of what is expected. By communicating her structure to her team members, it helps foster openness, trust, and honesty within her team. This ultimately leads to a better customer experience by …show more content…
“As a manager, it’s important that you recognize that there are only so many hours in the day, and only so much that you can do by yourself. While you may find that its faster to get things done on your own in the short time (particularly if you have a new or inexperienced team), in the long term you will save a lot of time by delegating meaningful projects to your team members.” (Josie Chun, 2017) Delegating tasks frees up time for Shannon to focus on coaching, makes other team members feel part of the team, and gives opportunities for those team members to develop their skills and career. Delegating tasks to others to help them develop keeps those team members engaged and focused on the mission of the company. As team members are more engaged, they are more focused on providing great customer